Superior IT Support that will take your business to the next level.

IT Support Services

Computer Help Desk Support For All Of Your Business Technological Needs In Eastern North Carolina Live Support Icon
IT Help Desk

Our IT helpdesk provides exceptional customer service, along with complete IT support and the ability to monitor and track problems, tickets, adjustments, and assets. Our IT helpdesk software compiles ticketing and self-service portals in a single place.

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Computer Repair

DataGroup offers professional and reliable computer repair services for Mac and PCs. Our experienced techs will identify, troubleshoot, and resolve any issues that arise with your computer. From standard repair to virus removal, we’ve got you covered.

Network Design Solutions Available In North Carolina For The Small Business Owner To The Large-scale Enterprise
Network Design

DTI builds network solutions for companies of all sizes. From business network designs to data cabling to server configurations, we provide end-to-end network design solutions that are carefully integrated into your tech environment.

Support Specialists Will Assess Your It Systems And Identify Network Weaknesses And Provide A Plan To Enhance Your Business Process In North Carolina Icon
IT Assessments

We analyze the many complex layers of your IT system to pinpoint areas that need attention. The information our techs uncover during an assessment identifies the best way to boost productivity, enhance security, and experience a higher ROI.

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IT Consulting

Our highly-skilled IT consultants work together with clients to advise the most efficient ways they can use IT to overcome obstacles and meet business goals. We strive to improve the structure and effectiveness of IT systems in your company.

outsourced tech support with dti networks in north carolina will increase your employees productivity by providing real-time support from professional, reliable technicians illustration

IT Support Overview

When your company’s network doesn’t have efficient support, things can fall apart quickly. DTI has your back. Our progressively advanced Data Center allows us to provide all the responsive, professional network assistance you need to cultivate a safe and reliable IT environment to keep your business running smoothly. Our services include:

  • Outsourced IT support
  • IT application support services
  • PC support and maintenance
  • Wireless network support
  • Application support
  • Small business IT support services

There is no need to visit your local PC shops. Allow us to aid your network remotely, and you’ll save time and money. We provide solutions that will solve your IT headaches, now and in the future. The friendly and knowledgeable network support that DataGroup provides will empower your business to do incredible things for your customers.

FAQ

Do you offer support for Mac and PC systems? In the past we've had to get support from two different IT companies.

DTI specializes in Mac and PC systems. Most businesses choose various operating systems, which can cause issues for some IT companies, but not us!

How much will your support services cost me?

The cost of your tech support depends on the type and levels of support you select and the number of users that need support.

Our business isn't based in NC—can you still help us?

Absolutely. We have hundreds of clients based across approximately 20 different states.

How quickly can DTI's support be implemented?

We’re really fast. Once we’ve gathered all the information we need, we could start supporting your company within 24 hours. In most cases, our clients request that we simply take action within one business week.

What equipment does DataGroup Technologies support?

We support your entire network and all of your computer peripherals, including printers, firewalls, switches, and more.

We already have an internal tech staff. How can you help us?

We’ve worked with many clients that already have a designated technology department to handle minor tech issues and network problems. We help these clients by offering the most critical IT functions like strategic advice, IT projects, second opinions, complete security, and advanced applications support.

How does DTI handle supporting my business if it's located outside of North Carolina?

Our remote IT Management Service tools and a help desk call center give us the freedom to manage any IT environment anywhere in the country. We have multiple clients that we’ve never had to visit onsite.

Why should I outsource my IT Support?

Technology will continue to change the way we work, adding more pressure than ever to your business’s IT. Here are a few reasons why you should consider outsourcing your IT support:

  • Reduce the cost of staff.
  • Avoid the shortcomings of in-house expertise and technical skills.
  • Compliment and improve your in-house capabilities.
  • Increase staff productivity.
  • Keep up with, and then get ahead of the game, by utilizing access to a team of experts who monitor and advise you on how to benefit your business with the latest technology.
  • Proactive maintenance.

Benefits of IT Support

Our outsourced support services will provide an excellent Return On Investment (ROI).
Managed technology services let you focus on building your business instead of training employees on new processes.
The talent and expertise you will receive when you use our Support Services will give you peace of mind.
Minimize the chances of a disruption in service to your customers.
Outsourcing your information technology support will allow your employees to concentrate on customers and quality of service, which will result in increased customer satisfaction.
Improve your up-time management by eliminating the need for your IT staff to work overtime.
Eliminate the stress involved in recruiting quality IT professionals.

Are you interested in learning more about our IT Support Services?

Many information technology companies can put a band-aid on your system, but things won’t break in the first place when you get proactive care for your company’s technology. Whatever your technology problem is, we’ve likely seen it before. Let’s chat about the superior IT support you’ve been waiting for. 
252.329.1382
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