datagroup technologies inc.
Superior IT Support That Will Elevate Your Business
-Based in Greenville, North Carolina
24/7 Support, Proactive Maintenance, and More...
Support Services
IT Help Desk
Our IT help desk provides exceptional customer service, along with complete IT support and the ability to monitor and track problems, tickets, adjustments, and assets. Our IT help desk software compiles ticketing and self-service portals in a single place.
IT Support Overview
If you live near Greenville, NC, and are searching for “IT support companies near me” or “Greenville IT support”, you’ve come to the right place! When your company’s network doesn’t have efficient support, things can fall apart quickly. We offer IT support in Greenville, NC, but if you’re not local – no worries. We offer remote IT support so that we can assist you virtually anywhere. Our progressively advanced datacenter allows us to provide all the responsive, professional network assistance you need to cultivate a safe and reliable IT environment to keep your business running smoothly. Our managed IT support services include:
- Managed Network Support
- IT Application Support Services
- PC Network Support
- Remote Computer Support
- Wireless Network Support
- Application Support
- Small Business IT Support Services
- Laptop Screen Repair
There is no need to visit your local computer repair store. Allow us to aid your network remotely, and you’ll save time and money. We provide solutions that will solve your IT headaches, now and in the future. The friendly and knowledgeable network support that DataGroup provides will empower your business to do incredible things for your customers.
Benefits of IT Support
- Our outsourced support services will provide an excellent Return On Investment (ROI).
- We’re not you’re average computer geeks – we provide full-service IT support in Greenville, NC and beyond!
- Managed technology services let you focus on building your business instead of training employees on new processes.
- The talent and expertise you will receive when you use our Support Services will give you peace of mind.
- Minimize the chances of a disruption in service to your customers.
- Outsourcing your information technology support will allow your employees to concentrate on customers and quality of service, which will result in increased customer satisfaction.
- Improve your up-time management by eliminating the need for your IT staff to work overtime.
- Eliminate the stress involved in recruiting quality IT professionals.
IT Support Packages
Get the Managed IT Support services you need, fast, when you partner with DataGroup Technologies, Inc.
| Available Options | Basic | Essentials | Platinum |
|---|---|---|---|
| Response Guarantee (Maximum) | 4 hr | 2 hr | 1 hr |
| After-Hours Access | 4 hr | 2 hr | 1 hr |
| 24/7 Endpoint Monitoring | ✔ | ✔ | ✔ |
| Monthly Health Reporting | ✔ | ✔ | ✔ |
| Daily Systems Analysis | ✔ | ✔ | ✔ |
| Preventative Maintenance | ✔ | ✔ | ✔ |
| Security Software & Management | ✔ | ✔ | ✔ |
| Network Management | - | ✔ | ✔ |
| Managed Network Support | - | ✔ | ✔ |
| Patch Management | - | ✔ | ✔ |
| Bench Repair | - | ✔ | ✔ |
| Remote Repair | - | ✔ | ✔ |
| PC / Network Support | - | - | ✔ |
| Remote Computer Support | - | - | ✔ |
| Onsite Repair | - | - | ✔ |
| Onsite Non-Repair | - | - | ✔ |
| Project Work | - | Discount Hourly Rate | Discount Hourly Rate |
| After Hours | - | Discount Hourly Rate | Discount Hourly Rate |
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Don’t see a Managed IT Support services plan that meets your business needs? Let us create a custom IT support package that fits your business perfectly.
FAQ
We’re really fast! Once we’ve gathered all the information we need, we could start supporting your company within 24 hours. In most cases, our clients request that we simply take action within one business week.
If negotiating with your current provider to obtain their cooperation seems impossible, don’t fret. Even if all reasonable means of cooperation have been drained, there are still ways to successfully reclaim control of the network that you own.
Our PC repair specialists do so much more than fix computers. We have the solutions for those who are looking for any of the following:
- IT companies near me
- PC repair Greenville NC
- Laptop repair Greenville NC
- Greenville IT support
- Greenville Computer Support
- Computer Sales Greenville NC
The cost of your tech support depends on the type and levels of support you select and the number of users that need support.
Absolutely. We have hundreds of clients based across approximately 20 different states.
Our remote IT Management Service tools and a help desk call center give us the freedom to manage any IT environment anywhere in the country. We have multiple clients that we’ve never had to visit onsite.
We’ve worked with many clients that already have a local IT guy or designated technology department to handle minor tech issues and network problems. We help these clients by offering the most critical IT functions like strategic advice, IT projects, second opinions, complete security, and advanced applications support.
Technology will continue to change the way we work, adding more pressure than ever to your business’s IT. Here are a few reasons why you should consider outsourcing your IT support:
- Reduce the cost of staff
- Avoid the shortcomings of in-house expertise and technical skills
- Compliment and improve your in-house capabilities
- Increase staff productivity
- Keep up with, and then get ahead of the game, by utilizing access to a team of experts who monitor and advise you on how to benefit your business with the latest technology
- Proactive maintenance
We support your entire network and all of your computer peripherals, including printers, firewalls, switches, and more.