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datagroup technologies inc.

Superior IT Support That Will Elevate Your Business

-Based in Greenville, North Carolina

24/7 Support, Proactive Maintenance, and More...

Support Services

IT Help Desk

Our IT help desk provides exceptional customer service, along with complete IT support and the ability to monitor and track problems, tickets, adjustments, and assets. Our IT help desk software compiles ticketing and self-service portals in a single place.

Computer Repair

If you’re searching for Greenville computer support or Greenville computer repair, DataGroup offers professional and reliable computer repair services for Mac and PCs. From standard repair to virus removal, we’ve got you covered.

Network Design

DataGroup builds network solutions for companies of all sizes. From business network designs to data cabling to server configurations, we provide end-to-end network design solutions that are carefully integrated into your tech environment.

IT Assessments

We analyze the many complex layers of your IT system to pinpoint areas that need attention. The information our techs uncover during an assessment identifies the best way to boost productivity, enhance security, and experience a higher ROI.

IT Consulting

Our highly skilled IT consultants work together with clients to advise the most efficient ways they can use IT to overcome obstacles and meet business goals. We strive to improve the structure and effectiveness of IT systems in your company.

IT Support Overview

If you live near Greenville, NC, and are searching for “IT support companies near me” or “Greenville IT support”, you’ve come to the right place! When your company’s network doesn’t have efficient support, things can fall apart quickly. We offer IT support in Greenville, NC, but if you’re not local – no worries. We offer remote IT support so that we can assist you virtually anywhere. Our progressively advanced datacenter allows us to provide all the responsive, professional network assistance you need to cultivate a safe and reliable IT environment to keep your business running smoothly. Our managed IT support services include:

  • Managed Network Support
  • IT Application Support Services
  • PC Network Support
  • Remote Computer Support
  • Wireless Network Support
  • Application Support
  • Small Business IT Support Services
  • Laptop Screen Repair

There is no need to visit your local computer repair store. Allow us to aid your network remotely, and you’ll save time and money. We provide solutions that will solve your IT headaches, now and in the future. The friendly and knowledgeable network support that DataGroup provides will empower your business to do incredible things for your customers.

Benefits of IT Support

IT Support Packages

Get the Managed IT Support services you need, fast, when you partner with DataGroup Technologies, Inc.

Available Options Basic Essentials Platinum
Response Guarantee (Maximum) 4 hr 2 hr 1 hr
After-Hours Access 4 hr 2 hr 1 hr
24/7 Endpoint Monitoring
Monthly Health Reporting
Daily Systems Analysis
Preventative Maintenance
Security Software & Management
Network Management -
Managed Network Support -
Patch Management -
Bench Repair -
Remote Repair -
PC / Network Support - -
Remote Computer Support - -
Onsite Repair - -
Onsite Non-Repair - -
Project Work - Discount Hourly Rate Discount Hourly Rate
After Hours - Discount Hourly Rate Discount Hourly Rate
Basic
• Response Guarantee (Maximum) 4hr*
• After Hours Access 4hr*
• 24/7 Endpoint Monitoring
• Monthly Health Reporting
• Daily Systems Analysis
• Preventative Maintenance
• Security Software & Management
Essentials
All Features of Our Basic package Plus:

• Response Guarantee (Maximum) 2hr*
• After Hours Access 2hr*
• Network Management
• Managed Network Support
• Patch Management
• Bench Repair
• Remote Repair

• Onsite Non-Repair - Discounted Hourly Rate
• Project Work - Discounted Hourly Rate
Slide 3 Heading
All Features of Our Basic package Plus:

• Response Guarantee (Maximum) 2hr*
• After Hours Access 2hr*
• PC/Network Support
• Remote Computer Support
• Onsite Repair
• Onsite Non-Repair - Discounted Hourly Rate
• Project Work - Discounted Hourly Rate
• After Hours
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Don’t see a Managed IT Support services plan that meets your business needs? Let us create a custom IT support package that fits your business perfectly.

FAQ

We’re really fast! Once we’ve gathered all the information we need, we could start supporting your company within 24 hours. In most cases, our clients request that we simply take action within one business week.

If negotiating with your current provider to obtain their cooperation seems impossible, don’t fret. Even if all reasonable means of cooperation have been drained, there are still ways to successfully reclaim control of the network that you own.

Our PC repair specialists do so much more than fix computers. We have the solutions for those who are looking for any of the following:

  • IT companies near me
  • PC repair Greenville NC
  • Laptop repair Greenville NC
  • Greenville IT support
  • Greenville Computer Support
  • Computer Sales Greenville NC

 

The cost of your tech support depends on the type and levels of support you select and the number of users that need support.

Absolutely. We have hundreds of clients based across approximately 20 different states.

Our remote IT Management Service tools and a help desk call center give us the freedom to manage any IT environment anywhere in the country. We have multiple clients that we’ve never had to visit onsite.

We’ve worked with many clients that already have a local IT guy or designated technology department to handle minor tech issues and network problems. We help these clients by offering the most critical IT functions like strategic advice, IT projects, second opinions, complete security, and advanced applications support.

Technology will continue to change the way we work, adding more pressure than ever to your business’s IT. Here are a few reasons why you should consider outsourcing your IT support:

  • Reduce the cost of staff
  • Avoid the shortcomings of in-house expertise and technical skills
  • Compliment and improve your in-house capabilities
  • Increase staff productivity
  • Keep up with, and then get ahead of the game, by utilizing access to a team of experts who monitor and advise you on how to benefit your business with the latest technology
  • Proactive maintenance

We support your entire network and all of your computer peripherals, including printers, firewalls, switches, and more.

Are You Interested in Learning More About What DTI Has to Offer?

If you’re interested in hearing more about our Managed IT, Cybersecurity, Web Solutions, and Telecom Services, please reach out to us. We’d love to learn more about your company and create a custom solution that best fits your needs and goals.

252.329.1382