10 Ways Law Firms Can Benefit From Managed IT Services

10 Ways Law Firms Can Benefit From Managed IT Services

Lawyers and legal firms manage highly sensitive, personal data on a routine basis. As legal cases become more complex and increasingly reliant on functions such as digital case management, customer relationship management, and e-Discovery, it’s more important than ever that legal organizations do everything they can to ensure their data is protected, their network infrastructure is secure, and compliance requirements are met.

In addition to security concerns, the ability to work while on the move and immediate access to case data are key to keeping up in the fast-paced legal environment. Between paperwork, time tracking, filings, and deadlines, law offices don’t have time to waste on computer systems that crash unexpectedly or otherwise drag down productivity.

Many smaller law firms are facing a harsh reality: they simply don’t have the resources to invest at the scale necessary to keep pace with their increasing technology needs and to narrow the gap opened up by larger firms with deep pockets.

Most law firms spend roughly 70% of their annual IT budget on system maintenance. Only the 30% that remains ends up being invested in acquiring new technology. Ultimately, the bulk of their resources are spent “spinning their wheels,” instead of embracing new technologies that could help propel their business.

It doesn’t have to be this way! By partnering with a reputable managed services provider (MSP), law firms can entrust the day-to-day management of their IT infrastructure to a team of highly skilled IT professionals who specialize in working with legal organizations. This frees up attorneys and other staff to focus on the business of practicing law, without having to worry about their network failing them.

10 Benefits of Managed IT Services for Law Firms:

1) Lower Operating Costs

Smaller and larger firms alike have to keep a close eye on their budgets. The cost to employ in-house IT support can easily surpass $100,000 annually. Unfortunately, this support staff is not available 24/7 and is unlikely to possess the depth of knowledge necessary to support different technologies. MSPs give law offices round-the-clock access to an entire team of certified IT experts for a fraction of the cost of internal IT staff.

2) Maximized Productivity & Billable Hours

Whether it’s a forgotten password, server failure, or an app that’s not responding as it should, attorneys and their teams simply can’t afford to experience significant downtime. System breakdowns can be particularly costly, in terms of lost productivity and business disruption. MSPs specialize in Backup and Disaster Recovery (BDR), which is crucial for minimizing downtime and maintaining business continuity. Updating and modernizing a practice’s IT infrastructure can help maximize billing hours by reducing the risk of underperforming applications.

3) Predictable Budgeting

With fixed-fee monthly payment options, law firms can know ahead of time exactly what an MSP is going to charge them. This allows organizations to plan for IT expenses rather than being surprised by unexpected ones.

4) Compliance

The protocols and processes required for law firms to stay compliant can be quite complicated. Legal practices that handle credit cards must comply with PCI-DSS security standards. Attorneys dealing with clients’ medical records are subject to stringent HIPAA regulations. Failure to comply can result in stiff fines and penalties for law firms, as well as an increased likelihood of data breach. Reputable MSPs work diligently to keep all hardware and software up-to-date and in compliance with ever-changing government regulations.

5) Client Confidentiality & Data Security

Since legal practices are routinely entrusted with highly sensitive information about their clients, they know better than anyone else that keeping this data secure is absolutely critical. Undetected malware infiltrations and system hacks put the relationship between attorneys and clients at constant risk. If a security breach should occur, confidential data may be held hostage or distributed in a manner that harms the reputation of law firms or their clients. In the legal community, where reputation is king, this is a worst-case scenario. Managed services providers work around the clock to protect their law firm clients against viruses, alerting them to suspicious activity, and taking immediate action to contain breaches when they occur.

6) 24/7/365 Monitoring & Support

In larger firms, an in-house IT team may be tasked with monitoring environments for threats, handling day-to-day technical operations, and working on achieving the practice’s strategic IT goals. If any of these is overlooked, the firm could end up compromising on security, productivity, or growth. Small-to-medium-sized law firms often cannot afford to employ round-the-clock IT staff, nor do they have the budget to invest in the sophisticated hardware and software necessary to combat dedicated cyberattacks. In either case, it makes sense to enlist the services of a managed services provider. Their dedicated team of IT experts will take full responsibility of monitoring for and controlling any data breaches as soon as they occur. Many trusted MSPs also offer 24/7/365 help desk support for their law firm clients, an added value for an industry in which extended downtime equals lost revenue.

7) Improved Accessibility & Mobility

Since legal professionals perform a large portion of their work outside of the office, they need to be able to access data easily and securely anytime and from anywhere. Important paperwork, documents, and a variety of discovery materials are constantly being added to the existing files. The ability to obtain this information on the fly is crucial for attorneys and their staff. By storing all of the firm’s data in a secure cloud environment, MSPs can give legal professionals fast and easy accessibility to files anywhere they have an internet connection. With a trusted MSP managing their staff’s mobile devices, law firms can also gain integrated efficiency and collaboration while keeping confidential data secure – even if devices are lost or stolen.

8) Level Playing Field

Most smaller law firms aren’t able to afford the in-house IT support services that many larger legal practices maintain. In addition, small practices are unlikely to budget for major system updates or upgrades. As a result, these smaller-scale firms end up lagging on the technology curve. Partnering with a managed services provider gives smaller law firms a competitive advantage, with access to similar technology and often even greater expertise than the large firms enjoy.

 

9) Scalability

Law practices, like any business, are apt to grow and change. With this expansion comes an increased need for upgraded software packages, servers, and desktops, as well as the support system to manage them effectively. Working with a managed services provider gives law firms of all sizes access to the latest technologies and the security measures necessary to operate a growing practice.

10) Legal Application Expertise

Line-of-business (LOB) applications, such as document management systems and cost-recovery systems, are critical to the ongoing success of any legal practice. As the number of LOBs grows, so do the integration challenges tied to these tools. A trusted MSP can engineer these applications to play nicely with standard horizontal applications such as Microsoft Office Suite and Adobe Creative Cloud, helping eliminate a significant amount of frustration and inefficiency. A managed services provider that’s experienced in working with law firms is better able to anticipate potential issues specific to the profession, as well as understand each practice’s operational needs. Outsourcing IT to MSPs allows attorneys to focus on their clients and cases without interruptions or delays due to connectivity issues or backup concerns.

Outsourcing a legal practice’s IT infrastructure to a managed services provider allows attorneys and support staff to devote their time to what truly matters – giving their clients the attention that they deserve. A more focused IT organization can help emerging practices build their client base, assist lawyers with better engaging their clients, and empower firms of any size to compete in the marketplace.

A reputable MSP will take the time to understand a law firm’s business, personnel, systems, and processes and identify its short-term and long-term goals. The service provider will then develop and implement an IT strategy tailored to the practice’s specific needs.

In addition to protecting the firm’s network against cyberthreats, security breaches, and data loss, an MSP provides a variety of other valuable services that an in-house IT team simply can’t match. Legal organizations that choose to work with a managed services provider will gain access to the most up-to-date hardware and software, along with the accessibility and mobility that come with a solid cloud infrastructure. Real-time IT monitoring and support for all network applications and devices, data backup, system upgrades, layered security solutions, and disaster recovery are all key components in an MSP’s repertoire.

DataGroup Technologies has been partnering with legal organizations to provide managed IT services for over 15 years. We understand the unique challenges attorneys and their teams face on a daily basis. Our certified network engineers work with law practices to streamline operations, improve workflow, maximize overall efficiency, and ensure consistent uptime. Our technicians are available to answer your calls for service or support 24 hours a day, 7 days a week, 365 days a year.

If your legal organization has outgrown the capabilities of your in-house IT staff or you’re not 100% satisfied with your current service provider, give us a call today at 252.329.1382 to schedule your free IT assessment!

Related Posts

How Can Manufacturing Companies Benefit from Managed IT Services?

How Can Manufacturing Companies Benefit from Managed IT Services?

Manufacturing is central to a strong, vibrant economy. But in order for manufacturing companies to succeed and prosper, it’s essential that their technology be properly equipped, secured, and optimized.

In today’s world, manufacturing operations like yours rely on information technology for practically every aspect of the business. Manufacturers can communicate with anyone, anywhere in an instant. Advances in technology allow you to better formulate plans, fine-tune production processes, and adapt to market demands with remarkable agility and speed. Orders can be submitted more accurately to vendors, and with greater ease. In short, IT continues to provide better, more efficient ways to work.

Selecting the right technology that your manufacturing business needs in order to thrive is a challenge in and of itself. Maximizing the power of that tech on your own is a far-greater challenge.

Manufacturing is a Complicated Business

 Today’s manufacturing environment is progressing more quickly than it did during the Industrial Revolution. With information technology changing just as rapidly, it can feel like an uphill battle for manufacturing companies to fight.

Whether you’re managing production, supply chain, logistics, consumer safety, or regulatory compliance, manufacturing processes can be hard to execute when your operations and businesses aren’t properly aligned. Effectively constructing a network of technology and solutions, along with managing ongoing IT efforts, can put a significant strain on your resources.

Manufacturing IT departments often grapple with the task of supporting a global organization with multiple locations – one that requires data and applications to be shared from a centralized location, no less – while having a fixed budget and limited staff at their disposal. At the same time, the in-house IT team is expected to build competitive advantage and profitability for the business by creatively making use of both IT tools and their own technical prowess.

There’s Got to Be a Better Way (And There Is!)

 In the highly competitive manufacturing industry, companies want IT that makes their work easier, more productive, drives efficiency, increases profits, and frees them to focus on growing the business. While that may sound like a tall order, it’s easier than you might think.

With customized IT solutions, your manufacturing company can see significantly accelerated productivity, streamlined production, and the type of uptime and efficiency needed to propel the business to succeed for years to come.

A reliable managed services provider (MSP) with experience supporting manufacturing companies understands the unique IT challenges of your industry, and knows how to build systems that will effectively keep your operations up and running.

By leveraging the talent of a skilled MSP, manufacturers can take the burden of day-to-day network monitoring and incident remediation off the IT team’s plate, freeing them to focus on more important tasks.

Managed service providers are capable of integrating a variety of technologies across production, administrative departments, and management, in ways that are both secure and streamlined.

What Is Managed IT Services for Manufacturing?

 Managed IT services is a cost-effective alternative to retaining onsite IT support. For a fraction of the cost of a single in-house specialist, your company gains access to a specialized team of highly trained IT professionals. Backed by a clearly defined service level agreement, a skilled MSP provides proactive management, remote monitoring, and maintenance of your entire IT infrastructure.

The Benefits of Managed IT Services for Manufacturing Companies

1) Reduce Operational Costs

If you choose to go with a managed services provider instead of in-house IT techs, the money you save on salary, sick leave, health insurance, and social security can be used to fund other key aspects of the business.

A managed services provider already possesses all the tools needed to monitor, secure, and manage your IT infrastructure, so you don’t have to invest in these technologies yourself.

With a flat monthly fee, you can confidently budget for all your IT support costs and avoid unexpected expenses.

 

2) Save Time

The average IT staffer spends most of their time working on network issues, routine system maintenance, and troubleshooting everyday problems – often related to printers or operator errors.

By partnering with a reliable managed services provider, the manufacturer’s in-house IT team is able to redirect their efforts towards more strategic, business-building IT initiatives that will generate revenue for the company.

An MSP has a whole team of trained IT professionals available to help, enabling them to respond faster when problems arise and resolve the issues proactively.

3) Increase Productivity

Manufacturing is a very fast-paced industry. Downtime from a network crash can shatter productivity, costing your company time and money. When downtime starts to affect your clients as well, your reputation is at risk. While some instances of downtime – such as employee error and regular machine maintenance – are unavoidable, you can control the management of your IT infrastructure. With a managed services provider actively monitoring the state of your IT, you greatly reduce the risk of extended downtime, which can save your business money and prevent catastrophic production delays.

4) Streamline IT Processes

As a manufacturer, your primary focus is on streamlining operations and maintaining high levels of production. It may not have even occurred to you that your day-to-day IT processes could also be streamlined for greater efficiency.

Standardization allows for greater consistency in all manufacturing processes, particularly when it comes to rapid recovery when issues arise. Some manufacturers don’t deploy and utilize the same technology across multiple locations. Managing operations with a variety of CRM, ERP, and other software creates a needlessly complicated tangle of communications that hampers employees and the business in general.

A good technology partner will help identify and assess all your IT assets and ensure that these systems are working together well. A skilled MSP can help you design efficient networks that provide seamless collaboration among your staff, outside vendors, sister plants, and other business locations.

A managed services provider can help transition internal office productivity processes to cloud-based services, enabling your administrative employees to work more productively throughout the day.

Technology integration allows you to speed up production on the manufacturing floor, as well as gather and make use of analytics to aid in real-time decisions.

5) Proactively Manage Your Network

Far too many manufacturing companies depend on outdated technology with unreliable systems for both their front-office and production functions. When these assets are not carefully managed, the entire operation becomes subject to chronic inefficiency and productivity lapses caused by ERP system crashes, server issues, email outages, data loss, and even network malfunctions affecting CNC and robotics systems. As a result, your organization’s collaboration will suffer, accessibility will be compromised, and valuable time will be wasted. Instead of staying ahead of IT problems, you find yourself constantly reacting to them.

With a reputable MSP proactively managing, monitoring, and maintaining your network, you can devote your time to overseeing your production line, without having to be concerned with the IT involved in it. A team of dedicated IT technicians works to identify and address minor problems before they lead to critical failures; update software, hardware, and security capabilities consistently to extend the life of your equipment; apply necessary patches and upgrades; and periodically audit your IT systems to detect potential issues.

6) Around-the-Clock IT Support

If your network runs all day, every day, nonstop (and it likely does) – so must your network monitoring. Having a managed service provider remotely monitoring and managing your servers, desktops, and mobile devices 24/7 gives you peace of mind that the network won’t let you down and production can keep moving forward.

When an IT problem arises that you don’t understand, you need help right away. Most MSPs provide 24/7/365 help desk support, ensuring that a highly trained professional will be available to take your call, answer your questions, solve your problems, and get you back up and running quickly. Many issues can be resolved remotely, but IT technicians are also available to work on premises as needed.

7) Protect Against Cyberattacks

Operational procedures and network configurations unique to manufacturing networks make them more vulnerable to certain kinds of malware threats. Many manufacturing companies tend to rely on older software and machines on the production line, and these tools may lack the sophisticated security protections needed to prevent most cyberattacks. A data breach of any magnitude could have a disastrous effect on productivity and cost millions in lost revenue.

With that much liability and money on the line, it’s crucial that you protect your users, systems, network, data, and intellectual property from increasing security threats which could derail your business. Cybersecurity services help defend against harmful viruses, malware, and hackers by using firewalls, intrusion detection systems, virus and spam protection, and responsive incident management.

A reputable managed services provider can reconfigure older technology so that it works securely and safely with newer tools; help detect suspicious activity and respond quickly to minimize the impact of cybersecurity events; and conduct ongoing risk assessments to identify network susceptibility.

8) Scalability

When it comes to managing manufacturers’ IT needs, scalability is extremely important. Manufacturing companies often work on large projects requiring a small “burst” of employees and resources. Once the job is completed, the need for these resources decreases and the company can no longer afford to retain the additional employees.

Ramping up your technology with the help of an IT solutions provider is the ideal solution, as increased workloads can easily scale to the cloud with no upfront costs or time delays for you. When the project is complete, your company can easily scale back down to adjust to your current needs.

New service offerings often come with significant upgrades or new software. A trusted MSP can provide the flexibility you need to alter your products and services and add new ones as needed. Having a network that’s easily scalable makes your manufacturing company more agile when it comes to meeting constantly changing demands.

9) Data Backup & Disaster Recovery

In a manufacturing environment, any number of unexpected things can occur – whether it’s a large-scale disaster like a fire, flood, earthquake, storm, or widespread power outage, or a seemingly harmless disruption such as an overheated server room, leak, hardware and software failure, or employee error.

Extended downtime due to a disaster – natural or otherwise – is not only incredibly frustrating, but can significantly affect your bottom line as well. If you struggle to return to “business as usual,” the cost is even greater. Having solid preparedness plans in place for ensuring business continuity and disaster recovery can help you move past the pain of a disaster and get back to full operations more quickly.

When you work with a managed services provider, you have a dedicated team of IT professionals working to keep your systems up and running and your valuable data backed up and stored properly.

10) Cloud-Based Services

Cloud computing has been an extraordinary boost to the manufacturing companies that have embraced it. With a cloud-based system, you can build a connection among all your technologies, from the back office to the factory floor. This provides greater insight into problems and inefficiencies.

By decentralizing your IT functions and making them universally available in the cloud, all users can enjoy the same experience regardless of their location.

However, shifting your data and applications to the cloud can be tedious and complicated. A reputable MSP can ensure that your cloud migration is effective while minimizing the likelihood of downtime during the transition.

11) Mobile Device Management

Manufacturing, like most work these days, has increasingly gone mobile. But if your mobile devices aren’t being properly managed, they can be a major point of concern.

A managed services provider can set up all your employees to use your smartphones, tablets, and laptops safely and securely. This ensures that all your data – both that of the company and your customers – remains protected, even if a device is lost or stolen.

12) Access to the Latest Technologies

Many businesses, but especially manufacturers, have a difficult time keeping up with the latest technological advancements. By outsourcing your IT to a trusted MSP, you gain easy access to the most up-to-date technologies so you can better compete in a tech-driven world.

Moreover, with an outside service provider, these IT solutions are often less expensive than if you purchased them outright. Most IT companies have partnerships with vendors who provide them with new technologies at a reduced cost.

13) Maintain Regulatory Compliance

Depending on what your company manufactures, you may be expected to meet certain compliance and regulatory standards. Compliance issues can cost you profoundly in legal liabilities and regulatory penalties, not to mention your good reputation.

A trustworthy MSP will work with you to ensure that your systems meet these legal requirements and provide supporting documentation to help you avoid fines and penalties for noncompliance

Final Thoughts

Manufacturing companies have unique technology needs that are best served by working with a qualified managed services provider. With an optimized IT environment as well as cloud, web, and mobile solutions in place, you can greatly enhance the efficiency of your production line. Manufacturers can also benefit from the latest, most sophisticated Enterprise Resource Planning (ERP) software which allows for top-to-bottom cooperation and collaboration.

When you partner with a reliable MSP, you can expect lower cost of ownership, business scalability, streamlined processes, greater continuity, improved security, and increased productivity for your manufacturing company. A team of IT professionals, with its broad range of technical expertise, is able to review your existing technology, help determine where improvements or restructuring are needed, and leverage the tools and processes needed to keep your systems secure, reliable, and protected.

At DataGroup Technologies, we make it our business to help you build yours. We understand the types of challenges that manufacturers face, and we have the proper expertise to design and implement a technology strategy that will improve your productivity as well as your bottom line. We can customize IT infrastructure that’s perfectly suited for every aspect of your operations, from the front office to the manufacturing floor.

With our depth of experience and extensive knowledge base, we are able to troubleshoot and quickly resolve routine network issues, develop processes to disaster-proof your business, identify areas where infrastructure could be improved, and execute these technology upgrades. We provide complete and continuous care of your onsite and cloud assets within an easily budgeted, predictable subscription payment.

When you partner with DataGroup Technologies, our technical services engineers will become an extension of your existing IT department, working side-by-side with your in-house professionals to handle a variety of tasks, from large-scale installations to providing support to staff, customers, and vendors. We can also operate as your entire IT department, if you don’t already have one.

If your manufacturing company could benefit from the numerous advantages of managed IT services, give us a call today at 252.329.1382!

Related Posts

Why “Break-Fix” Works Entirely In The Consultant’s Favor, NOT Yours

Why "Break-Fix" Works Entirely In the Consultant's Favor, NOT Yours

A question that IT companies often hear is, “Why do I need to be on a managed IT plan? Can’t I just pay you to come out and fix things when they’re broken?”

While that’s a legitimate question if you’re talking about your washing machine or your car, that’s definitely not the right approach to a critical and dynamic IT system that your company depends on. You definitely don’t want to wait until something “breaks” before you try to fix a problem.

One “little” virus, cyberattack, or employee slip-up can cause permanent data loss, extended downtime, a violation of data-breach laws, bad PR, loss of customers and sales, and a host of other expensive problems.

Doesn’t sound so good, huh?

Additionally, under a “break-fix” model, there’s a fundamental conflict of interest between you and your IT firm of choice. The IT services company has no incentive to stabilize your computer network or to resolve problems quickly because they are getting paid by the hour

Therefore, the risk of unforeseen circumstances, scope creep, learning-curve inefficiencies, and outright incompetence all are shifted to you, the customer.

Essentially, the more problems you have, the more they profit, which is precisely what you don’t want.

Under this model, the IT consultant can take the liberty of assigning a junior (probably lower-paid) technician to work on your problem who may end up taking two or three times longer to resolve an issue than a more senior (and more expensive) technician may have taken to resolve it.

There’s no incentive to properly manage the time of that technician or their inefficiency, and there is every reason for them to prolong the project in order to find more problems than solutions.

Of course, if they’re ethical and want to keep you as a client, they should be doing everything possible to resolve your problems quickly and efficiently. However, that’s akin to putting a German shepherd in charge of watching over the ham sandwiches. Not a good idea.

Second, it creates a management problem for you, the customer, as you now have to keep track of the hours the consultant has worked to make sure you aren’t getting overbilled. And since you often have no way of really knowing if they’ve worked the hours they say they have, it creates a situation where you really, truly need to be able to trust that they’re being 100% ethical and honest and tracking their hours properly (unfortunately, not all do).

Finally, it makes budgeting for IT projects and expenses a nightmare, since your IT bill may be zero one month and thousands the next.

Plus, IT systems need regular monitoring and maintenance to protect against the 80,000+ brand-new malware attacks that are released every day not to mention accidental hiccups in data backup, employee error, hardware failure, sabotage from disgruntled employees, etc. The list goes on.

So, if keeping your IT systems up and running is important to you as is keeping your network secure from data loss and cybercriminals then the only option you should choose is a managed services plan from a competent, trustworthy, and reliable IT services firm.

It just so happens that we are very familiar with such a firm!

If your business is overburdened with service interruptions, inconsistent system performance, slow responses to crucial issues, or an unproductive tech staff, managed IT services could be the answer. Outsourcing your IT needs to DataGroup Technologies can relieve the day-to-day stress of trying to do it all.

Managed IT services allows businesses like yours to entrust their IT operations to third-party experts, known as managed service providers (MSPs). The level of service is agreed up in a Service Level Agreement. A reputable MSP like DataGroup Technologies is capable of handling your entire IT infrastructure or portions of it, depending on your business needs.

Give us a call today at 252.329.1382 to find out how we can help keep your business up and running!

Related Posts

What Is MDM & Why Does Your Business Need It?

What Is MDM, And Why Does Your Business Need It?

We live in a society where technological advances are increasingly accelerating consumer demand for mobile devices. These devices are continually evolving to create limitless possibilities for users. This supports the consensus of the general public – they’re continuously on the go and seeking to enrich their daily lives with tablets, mobile phones, and other devices.

The dynamic nature of technology requires organizations to be easily adaptable and willing to effect cultural changes. Nevertheless, since company progression is hampered by a failure to change with the times, it’s clear that most organizations don’t realize how much they can benefit from Mobile Device Management (MDM) security.

MDM entails deploying software to secure, monitor, manage, and support mobile devices either owned by the organization or the employees themselves.

Employees are capable of accessing company data more easily than ever before, whether by the use of mobile phones, printers, or tablets. With this increased access, the need to monitor these mobile devices is crucial.

Organizations seek to strike a balance that empowers employees to be more efficient. Since mobile devices ease this process, it’s vital that company data is kept protected and under close observation. Pairing MDM software with managed IT support services is the best way to maximize your network security.

There are a number of distinct benefits revolving around maintaining the integrity of the company’s network and the data within it. In this article, we’ll recount and expound upon 7 clear benefits of mobile device management.

7 Key Benefits of Mobile Device Management (MDM)

Remote Management of Users and Devices

Remote management describes any operation in which the controlling device is not physically attached to the actual unit. The principal reasons for implementing a remote management system are to enhance safety and boost productivity. 

Remote management is one of the most conspicuous advantages of MDM. However, the capability to remotely manage users and their devices shouldn’t be discounted. This ability assures the security and health of every mobile device that’s connected to a network, while providing an option to remotely render unauthorized users and applications inoperative as needed.

Automatic Deletion

Automatic deletion frees up storage created by temporary files that were not deleted by applications and that are no longer necessary to keep.

With MDM, you can easily delete confidential information from any device in the event that a device is lost, stolen, or is still in the possession of a previous employee who might otherwise retain access to sensitive company information. The capability to execute this kind of action gives rise to considerable peace of mind from the company’s perspective.

Data Backup

Data is a major component of any organization – quite simply, it keeps the company running. 

Data backup is the copying or archiving of files and folders with an eye toward being able to restore them in case of data loss. An organization that fails to back up its data is very likely to topple at the first sign of trouble. 

When you incorporate an MDM solution, data connected through corporate applications is backed up in conjunction with company policies. This supports business continuity measures through preventing single or multiple mobile devices from being points of failure for information loss.

Supports Bring Your Own Device (BYOD)

Bring Your Own Device, or BYOD, is the practice of permitting employees of an organization to use their own computers, smartphones, or other devices for work purposes. This not only creates a level of trust within the organization among employees, who now feel more valued – it also allows them to work within their comfort zone, utilizing devices with which they’re already very familiar.

Traditional IT support was more inclined to reject “unknown” devices as intrusive. However, MDM fully recognizes the importance of BYOD. Modern organizations would be wise to encourage employees to utilize their own mobile devices to access information such as important data and emails, provided they don’t abuse their rights.

By properly managing every device connected to the network, you don’t have to compromise security for the sake of efficiency.

Cost Savings

Assuming that mobile devices are monitored and maintained well, enabling BYOD also saves the company the stress of buying and replacing mobile devices every time something goes wrong or a new employee is hired. In other words, it conserves money – undoubtedly, the amount that would be required to purchase a new device would end up being significantly higher than the cost to secure and manage an existing mobile device.

Regulatory Compliance

Regulatory compliance involves an organization’s adherence to the laws, regulations, guidelines, and specifications relevant to its business processes.

Modern regulatory compliance should include safeguards that prevent an unauthorized device from compromising your business’s security. In addition, MDM’s reporting capabilities should permit the confirmation of network integrity.

With MDM, compliance initiatives are closely monitored through a centralized console. This means you can ensure enhanced protection while working in correlation with legal requirements.

Controlled Device Updates

Making sure systems are up to date is a major focus in the business world, as this is a crucial component of security.

MDM enables the organization’s management to control when updates are installed on devices by setting a local system update policy for each device in the network.

Application Control

Your organization likely utilizes a number of different apps, all of which are essential to some degree or another for ensuring a productive workforce. MDM security creates a centralized control for users who need to install these apps on their devices.

Application control also works to block or restrict unauthorized applications from executing in ways that put data at risk. The MDM’s centralized management system generates a number of significant advantages, such as role-based access management and the ability to disable applications as needed.

Additional functions of application control include completeness and validity checks, identification, authentication, authorization, input controls, and forensic controls, among others.

Conclusion

It’s essential for organizations to manage team members’ mobile devices that are connected to the network in order to ensure the success of identity and access management as well as optimization of functionality and mobile device security.

Achieving this success starts with identifying the solution that’s right for your business, with the goal of protecting your corporate network. The solution you choose should include device tracking and inventory, application distribution, password verification, and regulatory enforcement, as well as data encryption.

Is your business looking to bolster its network security? Call DataGroup Technologies at 252.329.1382 to learn more about how implementing mobile device management can benefit your systems and your security.

Related Posts

Why Increased Connectivity Means More Cyber Risks

Why Increased Connectivity Means More Cyber Risks

We are living in an increasingly connected world. With each day that passes, we get more and more reliant on social media and messaging platforms for both social and professional functions. And our smartphones are not the only smart devices that are taking over our lives. Today, an estimated 10.07 billion connected or smart devices are in use across the planet. And by the end of the decade, Statista expects this to rise to 25.44 billion devices. And while this will greatly improve how people across the world communicate with each other, there is also the increased risk of cyberthreats.

The Connected Planet

Today, platforms like Facebook and LinkedIn have become part and parcel of life and business. The 2020 lockdown orders which forced people to stay at home across the country further increased our reliance not just on social media, but other connected technologies. For modern and digitizing enterprises, it’s become crucial to have an IT support staff that can facilitate the creation and development of safe, connected, and streamlined platforms for online work.

This rapid rise in connectivity is even more apparent in the latest industrial smart tech applications. Today, connected technologies are revolutionizing operations across the global supply chain. Verizon Connect details how modern cargo fleets are increasingly utilizing vehicle-to-vehicle (V2V) and other smart technologies to address pain points and streamline productivity. Through wireless protocols similar to Wi-Fi, the wealth of data from V2V technologies is now being leveraged to improve a host of smart logistics tech. This includes semi-autonomous fleets, smart fuel optimization systems, and vehicle-to-network (V2N) technology, which expands V2V applications to include traffic systems and other transport infrastructure.

The Risks of Global Connectivity

All of these advances in connectivity have two things in common: they make our lives easier – but they also exponentially increase cyber risk. In a nutshell, every new digital connection that’s enabled by any of the above-mentioned technologies is a potential gateway for a hacker. And that hacker can either take money from your bank account, compromise your organization’s network, or use stolen data to take down the systems of large government or corporate entities.

So, while V2N technologies are enabling the creation of efficient and intelligent transport systems (ITS), they’re also exposing global logistics to potential distributed denial-of-service (DDoS) attacks. DDoS is a strategy in which hackers overwhelm a system with more actions than it can process. And it can be a particularly effective way of not just shutting down but controlling the world’s emerging ITS. Today, cybersecurity firm Trend Micro Incorporated estimates that over 125 million vehicles with V2N connectivity will ship across the world from 2018 to 2022. The firm explains that this is creating an increasingly complex ecosystem of connected devices – each of which is a potential vulnerability for hackers to exploit.

Moreover, with the arrival and continued evolution of 5G, there will be exponential increases to both connectivity and cyber risk. And these developments can already be observed in the cargo fleets and logistics systems that run the global supply chain – on which food, health, retail, and other major global industries depend.

The Modern Hacker

This underscores a crucial aspect of examining and responding to cyber risk today. Literally every smart object or device has the potential to become the perfect tool for persistent hackers. In fact, even basic cybersecurity protocols designed to reduce connectivity risks can be leveraged for attacks.

Business software integration company SolarWinds learned this the hard way when their network, which was built to create and protect the networks of other enterprises, was used to hack its clients. The attack happened on the tail end of 2020. The malicious code was disguised as a regular software update from SolarWinds. And as any IT support staff can attest to, making sure that your software is constantly updated significantly decreases cyber risk. However, in this case, what happened was the exact opposite. Before the attack was discovered and ended, large amounts of sensitive data had already been stolen from every company that was diligent enough to quickly update their SolarWinds software. Following the combined and months-long investigations of private and government entities, Deputy National Security Advisor Anne Neuberger said that “9 federal agencies and about 100 private sector companies were compromised.”

This includes several national U.S. departments such as the Treasury, Commerce, Energy, State, and even Homeland Security. Alarmingly, it also pierced the defenses of several tech giants and Fortune 500 companies, including Intel, Cisco, Nvidia, and VMWare. And most importantly, this threat isn’t over yet.

Final Thoughts

The attack on SolarWinds was traced back to a criminal group originating in Russia, according to the FBI. And according to Microsoft, they may have struck again. The software giant identifies the attacker as an entity called “Nobelium.” After examining patterns of attack and entryways which again were traced back to connected technology, Microsoft says that Nobelium’s more recent attacks were focused on gathering intelligence from 3,000 individuals and 150 companies. Alongside malicious updates, the attacks now include customized emails and diplomatic invitations for each target – all of which are involved in a variety of international development, human rights, and humanitarian work in 24 different countries. Microsoft explains that “when coupled with the attack on SolarWinds, it’s clear that part of Nobelium’s playbook is to gain access to trusted technology providers and infect their customers.”

With stellar connectivity comes greater risk. In the increasingly connected world, there is an even more pressing need to focus on reducing cyber risk and strengthening IT security. This is as true for technology providers and enterprises as it is for individuals who go online on a daily basis. While defending networks is a task that’s best left to the experts, in the age of exponentially increasing connectivity, managing the cyber risk is everyone’s job.

At DataGroup Technologies, Inc. (DTI), we offer a wide variety of cybersecurity services to help protect your business from cyberthreats, including: security risk assessments, email security solutions, web and DNS filtering, next-generation firewalls, network security monitoring, operating system and application security patches, antivirus software, and security awareness training. If you’re interested in learning more about your cybersecurity services, please call 252.329.1382 today or contact us here.

***************

Article written exclusively for dtinetworks.com by Alicia Rupert

Related Posts

Is Your Cybersecurity Policy (Or Lack Of One) Leaving You Wide Open To Attacks?

Is Your Cybersecurity Policy (Or Lack Of One) Leaving You Wide Open To Attacks?

Every business, large or small, should have a cybersecurity policy in place for its employees. Employees need to know what is and isn’t acceptable with regard to all things IT. This policy should set expectations, outline the rules, and provide employees with the necessary resources to put the policy into effect.

Your employees serve as the front line of your business’s cybersecurity defense. You may have all the antivirus software, malware protection, and firewalls in the world, but if your employees haven’t been instructed about IT security or don’t understand even the fundamentals, you’re putting your business in serious jeopardy.

What can you do to rectify that? You can put a cybersecurity policy in place. If you already have one, it’s probably overdue for an update. Once your policy is ready to go, it’s time to put it into action!

What Does a Cybersecurity Policy Look Like?

The particulars can appear different from business to business, but a general policy should include all the basic elements, such as password policy and equipment usage.

For example, there should be rules for how employees utilize company equipment, such as PCs, printers, and other devices connected to your network. Employees should understand what is expected of them when they log into a company-owned device – from guidelines as to what software they can install to what sites they can (or cannot) access when browsing the web. They should know how to securely access the company network and understand what data should (or should not) be shared on that network.

Many cybersecurity policies also incorporate rules and expectations related to:

  • Email use
  • Social media access
  • General web access
  • Remotely accessing internal applications
  • File sharing
  • Passwords

Break Down Every Rule Further

Passwords are a prime example of an area of policy that every business needs to have in place. Password policy often gets neglected or simply isn’t prioritized as highly as it should be. Like many cybersecurity policies, the stronger the password policy is, the more effective it is. Here are a few examples of what a password policy might include:

  • Passwords must be changed every 60 to 90 days on all applications.
  • Passwords must be different for each application.
  • Passwords must be 15 characters or longer when applicable.
  • Passwords must use a combination of uppercase and lowercase letters, at least one number, and at least one special character. 
  • Passwords must not be recycled.
  • The good news is that many apps and websites automatically enforce these rules. The bad news? Not ALL apps and websites enforce these rules. That means it’s up to you to stipulate how employees should set their passwords.

    Setting up a cybersecurity policy isn’t easy, but it’s vitally important – especially these days, with more people working remotely than ever before.

    At the same time, cyberthreats are more prevalent than ever. The more you do to safeguard your business and your employees from these cyberthreats, the better off you’ll be when these threats come knocking at your door.

Final Thoughts

If you need help setting up or updating your cybersecurity policy, do not hesitate to call your MSP or IT services partner. They can help you devise a cybersecurity policy that provides everything you need to ensure a safer, more secure workplace.

If you don’t currently work with a managed services provider or your in-house IT team is in need of additional support from certified professional technicians, DataGroup Technologies is happy to help! Give us a call at 252.329.1382 today or contact us here to see how we can #SimplifyIT for you and your organization.

Related Posts

Top Cybersecurity Trends For 2021

Top Cybersecurity Trends for 2021

Bell bottom pants, neon-colored everything, kale as a diet staple…. Trends come and go and, for the most part, we aren’t preoccupied with keeping tabs on whatever’s in fashion at the moment. But cybersecurity trends? That’s something we can certainly support!

So, what can we anticipate seeing as consumers, employees, employers, business owners, or merely members of the general public who regularly use computers?

At the time of this writing, we’re a quarter of the way through 2021. Let’s take a look at a few key cybersecurity trends we’re seeing so far.

Inside Jobs

There’s a disturbing phenomenon that is growing in popularity known as insider-threat-as-a-service (ITaaS). Yes, you can actually hire a disgruntled employee to undermine a business and compromise its data integrity by stealing information or destroying the business from the inside.

Managed services providers like us have been paying attention to ITaaS for longer than just the current year. But now that the entire hiring process for many remote employees is being conducted via video or other long-distance methods, it isn’t always a simple task to garner and build up the trust you might have commanded from years of sharing office space.

Fake IDs

Illegally obtained credentials can be utilized for more than securing a credit card. Sure, you can create an identity and establish credit – but you can take it a step further and concoct a history that doesn’t actually exist in relation to the person for whom it’s being created.

This is a significant progression from the aforementioned insider job that can occur; but it’s crucial to be aware of exactly who you’re hiring and to whom you’re providing your sensitive information.

Bigger Phish

With people being the number one risk to cybersecurity and working from home being common practice for many, an overall increase in cyberattacks can be anticipated.

Why? Because human beings are the quickest point of entry for any hacker, and unobserved humans are even easier to dupe. Subsequently, phishing scams will be even more widespread with regard to cyberattack attempts.

Final Thoughts

At the crux of any trend is the fact that it will ebb and flow in popularity over time. One trend that isn’t going anywhere, however, is the possibility of data breaches. While the outfit or the outward appearance may vary, an attempt is always made to disguise the true identity of the attacker.

The best-case scenario for any business to implement a solid cybersecurity plan designed to protect your systems and networks from external (or internal) intrusion, thereby ensuring smooth and uninterrupted business operations and securing your employees’ and customers’ vital data.

DataGroup Technologies, Inc. (DTI) can help you do just that! Reach out to us today by calling 252.329.1382 or visit our website to schedule a free IT assessment for your business.

Related Posts

6 Indicators That You Need to Overhaul Your Data Recovery Plan

6 Indicators That You Need to Overhaul Your Data Recovery Plan

Disaster recovery planning is no easy undertaking, but it’s an important one. With a wide variety of different data recovery plans that businesses can implement, the process of determining the best fit can be intimidating. A number of organizations still neglect to adequately invest in disaster recovery – considering the resources, funding, and amount of time needed to execute a solution – even though the ramifications of a disaster can easily surpass the investment.

In spite of how much effort has been devoted to your strategy, you might think that your organization’s data recovery plan is sweeping and unassailable. Regardless, if you haven’t evaluated it recently, it’s possible that your data recovery plan needs to be updated. With that in mind, we’ve come up with six surefire signs that it’s time to update your data recovery plan:

Languishing Servers

As a server ages, it begins to deteriorate; thus, the probability of a crash tumbling an organization’s network starts to escalate considerably. This is a recovery scenario you need to plan for. Replacing a server can be challenging and costly, but doing so will boost business efficiency, leading to reduced costs as opposed to using an older server that’s susceptible to crashes.

Outsourcing the monitoring of your servers and critical data to an IT support company can help you recognize potential problems before a disaster can materialize. Approaching maintenance in this manner enables your organization to prepare for planned outages within your infrastructure, including patch installation, security updates, and service packs.

Ill-Suited Infrastructure

Small- and medium-sized businesses can often become too reliant on their in-house IT teams to track, repair, and upgrade the network and corporate IT assets around the clock. However, a lack of experience often results in the task list exceeding the IT team’s ability to execute it; this, in turn, can beget errors.

When your IT team is constantly consumed with resolving day-to-day issues, it may not be plausible for them to gain a thorough understanding of system upgrades or identify how they can affect existing systems. If this is a frequent occurrence for your business, it may be time to revamp your data recovery plan.

These circumstances make it considerably simpler to misconfigure a network and can translate into devices becoming incompatible with business-critical applications if the network can’t be accessed. When this scenario results in downtime, your staff is being paid while work is not being completed, triggering a financial loss. In addition, if all devices on the network are impacted, the organization has a bigger problem to solve, with business resources taking a negative hit.

One way to counter this situation is to partner with an IT support company that can monitor the necessary system upgrades within your infrastructure, from setup to completion. By the same token, a managed services provider (MSP) can complete a comprehensive audit of your infrastructure to figure out how data passes through the network. This will enable you to better develop your future IT strategy.

Large RPO and RTO Windows

Recovery point objectives (RPOs) and recovery time objectives (RTOs) are two key elements of a solid data recovery plan. RPOs determine how much data an organization can bear to lose in the event of a disaster. On the other hand, RTOs reveal how much time an organization can allow to pass between the beginning of the recovery process and its completion.

Minimizing RPOs and RTOs is a primary goal of IT managers. When these values are lowered, businesses undergo a lesser amount of downtime, increased productivity, reduced costs, and a diminished risk of credibility loss.

A key approach to curtailing your RPOs and RTOs is by ramping up the frequency of your backups. With a greater number of backups comes an increase in the number of snapshots of your all-important data. Having more of these snapshots naturally limits your RPOs. Escalating backup frequency also decreases your RTOs, since having recent backups minimizes the total recovery time.

Replication is also a way to help lessen RTO windows. In replicating your data, you will retain a copy of it to revert to should a disaster occur, which lowers your RTOs. When using an off-premises secondary server, your RTO will be limited to the amount of time it takes to switch over from one server to the other. Your RPO will be determined by how often you replicate your data. Replication at a higher frequency results in a lower RPO. Simply put, minimizing RPOs and RTOs can reap substantial benefits for your business.

 

You’re Making Use of Multiple Data Recovery Tools

Using a wide array of recovery tools can be a contributing factor in a lagging data recovery plan. This technique suggests an incremental strategy, a disjointed group of tools intended to function independently of one another and on separate schedules. The more diverse your disaster recovery resources are, the more likely it is that a certain element of your plan will go awry at an inopportune time. Merging these disconnected systems is vital in order to alleviate the risk and simplify the recovery process.

Overdependence on On-Premise Backups

In the event of a natural disaster, equipment failure, or power outage, any backup files kept on-premises will be unavailable. In addition, ransomware has progressed to the point where it can automatically remove any on-site backup files and encrypt the original files. Due to this possibility, implementing a comprehensive backup plan is an exceptional way to preemptively secure your data from disaster.

One method to contemplate putting into action is the 3-2-1 backup strategy. This involves maintaining three copies of any set of data, two copies of which are stored on local devices, such as a server and an on-premise backup appliance. One copy is then kept off-site in an online storage space in the cloud or an equivalent location.

You Haven’t Tested Your Data Recovery Plan In a While

Having a data recovery plan is all well and good, but it means nothing if you can’t prove that it actually works! To verify that your plan is effective, you must thoroughly test each step of it.

With repeated testing, you’ll be well-informed as to how your organization will respond and be affected by a disaster that undermines business continuity. Testing also makes allowances for any weaknesses in the plan to come to light, providing the information you need to adjust the plan as necessary.

Final Thoughts

The value of having a rock-solid data recovery plan has never been more evident than it is presently. To minimize the amount of time spent scrambling amidst an emergency, use the COVID-19 outbreak as an opportunity to closely inspect your business continuity plan. Take the time to upgrade and test the plan to make sure that you and your business will be ready the next time disaster strikes.

Need help getting started? We can help! At DataGroup Technologies, recovering your business data is our top priority. No recovery is too big or too small for our expert team! Give us a call today at 252.329.1382 or visit our website to learn how we can help you #SimplifyIT!

Related Posts

How To Secure Your Business Website In 2022

How To Secure Your Business Website In 2022

If you have a booming business website that’s raking in profits and helping you establish your brand, that’s great! However, you still need to make sure your site is protected from hackers and trolls who might want to tarnish your image. To ensure continued success and prevent bad actors from appropriating your intellectual property, follow these tips to help better secure your business website.

What Is Business Email Compromise?

According to TechRepublic, business email compromise (BEC) is “a sophisticated scam that targets companies and individuals who perform legitimate transfer-of-funds requests.”

Through the use of social engineering or malware, cybercriminals will masquerade as one of the individuals involved in these money transfers to trick the victim into sending money to a bank account owned by the cybercriminal. Once the fraud is exposed, it’s often too late to recoup the money. Scammers are quick to relocate the money to other accounts and withdraw the cash or use it to buy cryptocurrencies.

However, the scam is not always associated with an unauthorized transfer of funds. One BEC variation involves compromising legitimate business email accounts and requesting personally identifiable information (PII), wage and tax settlement (W-2) forms, or even cryptocurrency wallets from recipients.

How to Protect Your Business Against BEC Attacks

In the public service announcement, the FBI offers several suggestions for businesses to adopt to better protect against business email compromise attacks.

  • Use secondary channels (such as phone calls) or multi-factor authentication to validate requests for any changes in account information.
  • Ensure that URLs in emails are associated with the businesses or individuals from which they claim to be originating.
  • Keep an eye out for hyperlinks that contain misspellings of the actual domain name.
  • Steer clear of providing login credentials or PII of any sort via email. Bear in mind that many emails requesting your personal information may appear to be legitimate.
  • Verify the email address used to send emails – especially when using a mobile or handheld device – by making sure the address appears to match that of the purported sender.
  • Enable settings on employees’ computers to allow full email extensions to be viewed.
  • Monitor your personal financial accounts routinely for irregularities, such as missing deposits.

What to Do If You or Your Company Should Fall Victim to a BEC Attack

According to TechRepublic, business email compromise (BEC) is “a sophisticated scam that targets companies and individuals who perform legitimate transfer-of-funds requests.”

Through the use of social engineering or malware, cybercriminals will masquerade as one of the individuals involved in these money transfers to trick the victim into sending money to a bank account owned by the cybercriminal. Once the fraud is exposed, it’s often too late to recoup the money. Scammers are quick to relocate the money to other accounts and withdraw the cash or use it to buy cryptocurrencies.

However, the scam is not always associated with an unauthorized transfer of funds. One BEC variation involves compromising legitimate business email accounts and requesting personally identifiable information (PII), wage and tax settlement (W-2) forms, or even cryptocurrency wallets from recipients.

What to Do If You or Your Company Should Fall Victim to a BEC Attack

Cybersecurity has never been more important. We live in an increasingly connected world, which enables cyberattackers to constantly find new ways to carry out digital attacks. Even the most vigilant business owners and IT managers can become overwhelmed with the stress of maintaining network security and protecting their data.

These increasingly advanced cyberattacks create unprecedented situations of data breach and money extortion. The tools that hackers use are getting smarter and stronger every day. If you’re not proactive about protecting your network, your business will become a target of cybersecurity attacks.

DataGroup Technologies, Inc. (DTI) offers a wide variety of cybersecurity services to help protect your business from cyberthreats, including security risk assessments, email security solutions, web/DNS filtering, next-generation firewalls, network security monitoring, operating systems/application security patches, antivirus software, and security awareness training. If you’re not 100% certain that your business is protected from cybercriminals, contact us today at 252.329.1382 or message us to find out more about how we can help #SimplifyIT!

Related Posts