10 Ways Commercial Construction Companies Can Benefit from Managed IT Services

10 Ways Commercial Construction Companies Can Benefit from Managed IT Services
10 Ways Commercial Construction Companies Can Benefit from Managed IT Services

10 Ways Commercial Construction Companies
Can Benefit from Managed IT Services

From conception to completion, many commercial construction projects involve hundreds, if not thousands, of people working from various locations. Each step in the process, including the design and management of each project, is aided by technology.

The commercial construction industry is unique in its technology needs, with CAD programs, construction project planning, procurement of materials, and estimating software among the essential tools that supervisors, estimators, and sales teams alike rely on each day.

The Past, Present, and Future of Technology in the Construction Industry

Historically, the two-dimensional approach of pencil-and-paper building plans made it very difficult to visualize dimensions and requirements. On top of that, the difficulty of physically handling and managing large quantities of rolled bond copier paper made executing a job from start to finish tedious, hard to communicate, and susceptible to error and loss.

With the arrival of Computer Aided Design (CAD) in the 1960s, the construction industry was able to digitize their key processes to great success. The world of construction in manufacturing and printing became an entirely new challenge when CAD went 3-D. Architects, engineers, and general contractors all benefited from the enhanced efficiency and scalability of design with these newer programs.

Today, many contractors, architects, and developers rely heavily on Building Information Modeling (BIM). This revolutionary technology ensures that the processes of planning, designing, and constructing are more efficient and collaborative than ever before.

With less than 1% of annual revenue budgeted for IT needs, the construction industry as a whole has historically spent the least on technology. However, commercial contractors are realizing that if they wish to stay competitive in the industry today, they have no choice but to integrate leading technologies into their everyday business practices. With an increased focus on security and network infrastructure management, commercial construction has begun to turn to managed services providers to handle their IT needs.

How a Managed Services Provider Can Help

Commercial construction companies routinely subcontract certain aspects of their projects because it’s more efficient. In the same way, commercial contractors are better served to outsource the daily management of their IT infrastructure to a skilled, industry-specific managed services provider (MSP).

Managed IT services gives construction firms an entire team of IT professionals capable of dealing with a variety of complex and unusual issues as needed, at a fraction of the cost of a single in-house IT technician. MSPs handle troubleshooting, system updates and upgrades, and new tech implementation, freeing up in-house IT staff to focus on more pressing business needs.

By partnering with an MSP, commercial construction companies benefit from remote monitoring and management of their on-premises IT infrastructure at flexible levels of support. Advanced systems warn of any issues that must be immediately resolved, while ensuring that the network stays up and running at all times.

Whether a construction firm is looking to set up its network infrastructure from scratch or update its systems to minimize the threat of security breaches and data loss, a reputable managed services provider is fully equipped to handle it all.

Here are a few specific ways that MSPs can be particularly beneficial to the commercial construction industry:

10 Ways Commercial Construction Companies Can Benefit from Managed IT Services

1) Lower Operational Costs

Outsourcing IT needs to a managed services provider eliminates the need to pay salaries, benefits, or 401k to an in-house IT team. Furthermore, since most of the MSP’s operations are conducted offsite, commercial contractors can reduce the amount of physical space and equipment needed for IT purposes.

With the state-of-the-art technology offered by a managed services provider, there will be no need for constant tech upgrades, further reducing operational costs. A savvy construction firm can redirect the funds saved by outsourcing to managed IT services towards other areas of the company where the need is greater.

10 Ways Commercial Construction Companies Can Benefit from Managed IT Services

2) Reduced Downtime = Increased Productivity

In the commercial construction industry, time is money. When critical technology fails to operate efficiently or is subject to regular disruption, production schedules are interrupted, leading to costly delays and lost working hours.

Working with a team of IT specialists can greatly reduce downtime related to network issues. Because software and hardware are operating at maximum efficiency, staff can work more effectively and collaborate more easily.

10 Ways Commercial Construction Companies Can Benefit from Managed IT Services

3) Cybersecurity

From cyberthreats to system crashes to natural disasters, any number of technology-related events could lead to data loss and extended downtime. Cyberattacks, in particular, can cripple a company in a number of ways: financially, legally, and in the eyes of the public.

Many construction companies are living dangerously, with improperly configured and unmanaged firewalls and extremely basic antivirus systems. Fully managed and layered cybersecurity systems and services can help protect users and data from cyberattacks. A reliable managed services provider with extensive knowledge of even the most sophisticated viruses, malware, and other cyberthreats will ensure that threats are detected and prevented before they strike.

10 Ways Commercial Construction Companies Can Benefit from Managed IT Services

4) Mobile Data Management (MDM)

Since commercial construction companies have people working from trucks, construction sites, the road, and the main office, they need their workers to be able to keep in contact and collaborate – at any time, from anywhere, and on whatever devices they are already using.

MDM allows owners, foremen, and other construction personnel access to important information on the go, as well as remote management of various devices. Wireless connectivity options and the broad availability of Wi-Fi help reduce the amount of time spent waiting for management decisions and information sharing across various teams. With the services and software offered by managed services providers, construction companies can optimize the functionality of mobile devices while still protecting the data in their network.

Enterprise file sync and share (EFSS) allows authorized users to securely share and sync files among multiple devices. Since the construction industry often involves file-sharing outside of the company to clients or professionals in different fields, EFSS is an ideal choice. A reputable MSP can help a firm decide whether Dropbox, OneDrive, or some other EFSS best suits their specific needs and business goals.

A reliable voice-over-IP (VoIP) allows management teams to dial an onsite construction engineer via extension without having to fumble around for a cell phone number. When used properly, VoIP can be a significant time-saving tool that greatly increases communication while keeping it under the corporate umbrella.

10 Ways Commercial Construction Companies Can Benefit from Managed IT Services

5) Cloud Services

With the extensive amount of information that’s generated with each project, it’s important that commercial contractors have solutions in place for long-term data management and storage. Cloud-based services help support the technologies that run a company’s critical core applications, such as estimating, accounting, project management, document management, and scale management.

 

In addition to providing easier access to info on the go, cloud technology allows secure file-sharing and access across the network, reduces the risk of cybersecurity threats and costs, ensures the speed and quality of technology, and offers disaster-proof storage for the company’s most sensitive data.

Migrating to the cloud also makes it easier for executives and manages to order materials, oversee subcontractors, and manage cashflow. A construction company will inevitably grow, but it will also experience seasons where business is slow. Cloud-based solutions allow construction firms to scale up or down as needed.

10 Ways Commercial Construction Companies Can Benefit from Managed IT Services

6) Regular Maintenance and 24/7/365 Support

Partnering with a managed services provider means construction companies can count on regularly maintained systems and around-the-clock support, cutting down on the probability of technology failure at critical times and allowing businesses to run smoothly without suffering from significant downtime.

Hardware needs ongoing maintenance and updates, and software requires regular patches and upgrades. MSPs perform monthly updates and preventative maintenance, ensuring that hardware and software remain running at peak efficiency to minimize the risk of reoccurring problems.

Many managed services providers offer 24/7/365 support via a remote help desk staffed by a team of IT experts. This “always-on” approach guarantees that whenever and wherever technology-related issues happen, immediate support is available. Commercial contractors that partner with MSPs can expect quick responses to service calls, increasing project efficiency and collaborative communication.

10 Ways Commercial Construction Companies Can Benefit from Managed IT Services

7) Automation of Processes

Commercial contractors have a number of technology tools at their disposal which can automate tedious manual processes, enhance efficiency and productivity, and trim costs to increase profit margins. Still, over half of all contractors rely on pen and paper for everything from bids and estimates to project management.

A knowledgeable IT team can help a construction company identify which of its processes can be automated, recommend the technology tools that will be most effective for the business, and help integrate solutions into the existing IT infrastructure.

10 Ways Commercial Construction Companies Can Benefit from Managed IT Services

8) Data Backup & Disaster Recovery

Two things that construction companies absolutely cannot afford are the loss of valuable data and missed deadlines. Fully managed backup and disaster recovery services ensure that data is safe no matter what while giving contractors the confidence that they can and will meet all important deadlines.

A trusted MSP establishes backup systems that provide for both the security of sensitive information as well as the ability to continue to access that information. A robust disaster recovery plan helps minimize downtime and data loss in the event of a natural or cyber disaster, so businesses can continue almost instantaneously.

10 Ways Commercial Construction Companies Can Benefit from Managed IT Services

9) Collaboration

In order for a construction company to function successfully, real-time seamless collaboration among architects, engineers, contractors, onsite project managers, and office staff is essential. With frequently changing staff and the number of users onsite, construction teams need support and collaborative tools that make teamwork easy.

Adopting specialized construction planning software and a comprehensive IT strategy are quickly becoming necessities for commercial contractors. A professional IT team specializing in construction industry software and mobile technology can help integrate the proper tools into the company’s infrastructure to facilitate and streamline collaboration.

10 Ways Commercial Construction Companies Can Benefit from Managed IT Services

10) Project Management Software Support

Construction work requires companies to deliver projects on time and on budget. Project management software enables firms to execute projects more efficiently while still delivering top-quality results and improving the overall profitability of the business. Having an experienced IT team supporting this software ensures that it runs smoothly and efficiently at all times.

Managed services providers that specialize in working with construction companies have extensive experience with supporting software such as Sage, JD Edwards, QuickBooks, and AutoCAD programs. Vendor management services allow an MSP to work with a company’s software vendors to prevent excessive downtime should unforeseen issues occur.

Final Thoughts

Partnering with a managed services provider can help commercial contractors enable a mobile workforce while maintaining control of sensitive data and securing the network. MSPs can maximize the performance of a company’s in-house systems to ensure uptime; transition the business to cloud-based operations and services; provide support for third-party applications by liaising with vendors; and address ongoing technology issues to bring them to a permanent resolution. has been partnering with commercial contractors to provide managed IT services for over 15 years. Our expertise in working with commercial contractor clients makes us the preferred choice for construction firms of all sizes throughout the region.

When you partner with DTI, we take the time to understand your specific business needs and tailor a solution that will enhance productivity and enable you to get the job done faster. Our team of certified IT professionals will assess the current state of your network infrastructure, identify potential risks, validate alignment with your business goals, and suggest opportunities for technical and organizational improvements.

Our industry experience allows us to better manage remote network access solutions, construction management software, design applications such as AutoCAD, and mobile security solutions. We can work with your firm to fully support your internal IT staff or – for a fixed monthly fee – offer comprehensive IT services. Our technicians are available to answer your calls for service or support 24 hours a day, 7 days a week, 365 days a year.

If your commercial construction company is ready to take the next step toward advancing its technological capabilities or you’re not 100% satisfied with your current service provider, give us a call today at 252.329.1382 for your initial IT consultation!

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How Can Manufacturing Companies Benefit from Managed IT Services?

How Can Manufacturing Companies Benefit from Managed IT Services?
How Can Manufacturing Companies Benefit from Managed IT Services?

How Can Manufacturing Companies Benefit from Managed IT Services?

Manufacturing is central to a strong, vibrant economy. But in order for manufacturing companies to succeed and prosper, it’s essential that their technology be properly equipped, secured, and optimized.

In today’s world, manufacturing operations like yours rely on information technology for practically every aspect of the business. Manufacturers can communicate with anyone, anywhere in an instant. Advances in technology allow you to better formulate plans, fine-tune production processes, and adapt to market demands with remarkable agility and speed. Orders can be submitted more accurately to vendors, and with greater ease. In short, IT continues to provide better, more efficient ways to work.

Selecting the right technology that your manufacturing business needs in order to thrive is a challenge in and of itself. Maximizing the power of that tech on your own is a far-greater challenge.

How Can Manufacturing Companies Benefit from Managed IT Services?

Manufacturing is a Complicated Business

 Today’s manufacturing environment is progressing more quickly than it did during the Industrial Revolution. With information technology changing just as rapidly, it can feel like an uphill battle for manufacturing companies to fight.

Whether you’re managing production, supply chain, logistics, consumer safety, or regulatory compliance, manufacturing processes can be hard to execute when your operations and businesses aren’t properly aligned. Effectively constructing a network of technology and solutions, along with managing ongoing IT efforts, can put a significant strain on your resources.

Manufacturing IT departments often grapple with the task of supporting a global organization with multiple locations – one that requires data and applications to be shared from a centralized location, no less – while having a fixed budget and limited staff at their disposal. At the same time, the in-house IT team is expected to build competitive advantage and profitability for the business by creatively making use of both IT tools and their own technical prowess.

How Can Manufacturing Companies Benefit from Managed IT Services?

There’s Got to Be a Better Way (And There Is!)

 In the highly competitive manufacturing industry, companies want IT that makes their work easier, more productive, drives efficiency, increases profits, and frees them to focus on growing the business. While that may sound like a tall order, it’s easier than you might think.

With customized IT solutions, your manufacturing company can see significantly accelerated productivity, streamlined production, and the type of uptime and efficiency needed to propel the business to succeed for years to come.

A reliable managed services provider (MSP) with experience supporting manufacturing companies understands the unique IT challenges of your industry, and knows how to build systems that will effectively keep your operations up and running.

By leveraging the talent of a skilled MSP, manufacturers can take the burden of day-to-day network monitoring and incident remediation off the IT team’s plate, freeing them to focus on more important tasks.

Managed service providers are capable of integrating a variety of technologies across production, administrative departments, and management, in ways that are both secure and streamlined.

How Can Manufacturing Companies Benefit from Managed IT Services?

What Is Managed IT Services for Manufacturing?

 Managed IT services is a cost-effective alternative to retaining onsite IT support. For a fraction of the cost of a single in-house specialist, your company gains access to a specialized team of highly trained IT professionals. Backed by a clearly defined service level agreement, a skilled MSP provides proactive management, remote monitoring, and maintenance of your entire IT infrastructure.

The Benefits of Managed IT Services for Manufacturing Companies

How Can Manufacturing Companies Benefit from Managed IT Services?

1) Reduce Operational Costs

If you choose to go with a managed services provider instead of in-house IT techs, the money you save on salary, sick leave, health insurance, and social security can be used to fund other key aspects of the business.

A managed services provider already possesses all the tools needed to monitor, secure, and manage your IT infrastructure, so you don’t have to invest in these technologies yourself.

With a flat monthly fee, you can confidently budget for all your IT support costs and avoid unexpected expenses.

 

How Can Manufacturing Companies Benefit from Managed IT Services?

2) Save Time

The average IT staffer spends most of their time working on network issues, routine system maintenance, and troubleshooting everyday problems – often related to printers or operator errors.

By partnering with a reliable managed services provider, the manufacturer’s in-house IT team is able to redirect their efforts towards more strategic, business-building IT initiatives that will generate revenue for the company.

An MSP has a whole team of trained IT professionals available to help, enabling them to respond faster when problems arise and resolve the issues proactively.

How Can Manufacturing Companies Benefit from Managed IT Services?

3) Increase Productivity

Manufacturing is a very fast-paced industry. Downtime from a network crash can shatter productivity, costing your company time and money. When downtime starts to affect your clients as well, your reputation is at risk. While some instances of downtime – such as employee error and regular machine maintenance – are unavoidable, you can control the management of your IT infrastructure. With a managed services provider actively monitoring the state of your IT, you greatly reduce the risk of extended downtime, which can save your business money and prevent catastrophic production delays.

How Can Manufacturing Companies Benefit from Managed IT Services?

4) Streamline IT Processes

As a manufacturer, your primary focus is on streamlining operations and maintaining high levels of production. It may not have even occurred to you that your day-to-day IT processes could also be streamlined for greater efficiency.

Standardization allows for greater consistency in all manufacturing processes, particularly when it comes to rapid recovery when issues arise. Some manufacturers don’t deploy and utilize the same technology across multiple locations. Managing operations with a variety of CRM, ERP, and other software creates a needlessly complicated tangle of communications that hampers employees and the business in general.

A good technology partner will help identify and assess all your IT assets and ensure that these systems are working together well. A skilled MSP can help you design efficient networks that provide seamless collaboration among your staff, outside vendors, sister plants, and other business locations.

A managed services provider can help transition internal office productivity processes to cloud-based services, enabling your administrative employees to work more productively throughout the day.

Technology integration allows you to speed up production on the manufacturing floor, as well as gather and make use of analytics to aid in real-time decisions.

How Can Manufacturing Companies Benefit from Managed IT Services?

5) Proactively Manage Your Network

Far too many manufacturing companies depend on outdated technology with unreliable systems for both their front-office and production functions. When these assets are not carefully managed, the entire operation becomes subject to chronic inefficiency and productivity lapses caused by ERP system crashes, server issues, email outages, data loss, and even network malfunctions affecting CNC and robotics systems. As a result, your organization’s collaboration will suffer, accessibility will be compromised, and valuable time will be wasted. Instead of staying ahead of IT problems, you find yourself constantly reacting to them.

With a reputable MSP proactively managing, monitoring, and maintaining your network, you can devote your time to overseeing your production line, without having to be concerned with the IT involved in it. A team of dedicated IT technicians works to identify and address minor problems before they lead to critical failures; update software, hardware, and security capabilities consistently to extend the life of your equipment; apply necessary patches and upgrades; and periodically audit your IT systems to detect potential issues.

How Can Manufacturing Companies Benefit from Managed IT Services?

6) Around-the-Clock IT Support

If your network runs all day, every day, nonstop (and it likely does) – so must your network monitoring. Having a managed service provider remotely monitoring and managing your servers, desktops, and mobile devices 24/7 gives you peace of mind that the network won’t let you down and production can keep moving forward.

When an IT problem arises that you don’t understand, you need help right away. Most MSPs provide 24/7/365 help desk support, ensuring that a highly trained professional will be available to take your call, answer your questions, solve your problems, and get you back up and running quickly. Many issues can be resolved remotely, but IT technicians are also available to work on premises as needed.

How Can Manufacturing Companies Benefit from Managed IT Services?

7) Protect Against Cyberattacks

Operational procedures and network configurations unique to manufacturing networks make them more vulnerable to certain kinds of malware threats. Many manufacturing companies tend to rely on older software and machines on the production line, and these tools may lack the sophisticated security protections needed to prevent most cyberattacks. A data breach of any magnitude could have a disastrous effect on productivity and cost millions in lost revenue.

With that much liability and money on the line, it’s crucial that you protect your users, systems, network, data, and intellectual property from increasing security threats which could derail your business. Cybersecurity services help defend against harmful viruses, malware, and hackers by using firewalls, intrusion detection systems, virus and spam protection, and responsive incident management.

A reputable managed services provider can reconfigure older technology so that it works securely and safely with newer tools; help detect suspicious activity and respond quickly to minimize the impact of cybersecurity events; and conduct ongoing risk assessments to identify network susceptibility.

How Can Manufacturing Companies Benefit from Managed IT Services?

8) Scalability

When it comes to managing manufacturers’ IT needs, scalability is extremely important. Manufacturing companies often work on large projects requiring a small “burst” of employees and resources. Once the job is completed, the need for these resources decreases and the company can no longer afford to retain the additional employees.

Ramping up your technology with the help of an IT solutions provider is the ideal solution, as increased workloads can easily scale to the cloud with no upfront costs or time delays for you. When the project is complete, your company can easily scale back down to adjust to your current needs.

New service offerings often come with significant upgrades or new software. A trusted MSP can provide the flexibility you need to alter your products and services and add new ones as needed. Having a network that’s easily scalable makes your manufacturing company more agile when it comes to meeting constantly changing demands.

How Can Manufacturing Companies Benefit from Managed IT Services?

9) Data Backup & Disaster Recovery

In a manufacturing environment, any number of unexpected things can occur – whether it’s a large-scale disaster like a fire, flood, earthquake, storm, or widespread power outage, or a seemingly harmless disruption such as an overheated server room, leak, hardware and software failure, or employee error.

Extended downtime due to a disaster – natural or otherwise – is not only incredibly frustrating, but can significantly affect your bottom line as well. If you struggle to return to “business as usual,” the cost is even greater. Having solid preparedness plans in place for ensuring business continuity and disaster recovery can help you move past the pain of a disaster and get back to full operations more quickly.

When you work with a managed services provider, you have a dedicated team of IT professionals working to keep your systems up and running and your valuable data backed up and stored properly.

How Can Manufacturing Companies Benefit from Managed IT Services?

10) Cloud-Based Services

Cloud computing has been an extraordinary boost to the manufacturing companies that have embraced it. With a cloud-based system, you can build a connection among all your technologies, from the back office to the factory floor. This provides greater insight into problems and inefficiencies.

By decentralizing your IT functions and making them universally available in the cloud, all users can enjoy the same experience regardless of their location.

However, shifting your data and applications to the cloud can be tedious and complicated. A reputable MSP can ensure that your cloud migration is effective while minimizing the likelihood of downtime during the transition.

How Can Manufacturing Companies Benefit from Managed IT Services?

11) Mobile Device Management

Manufacturing, like most work these days, has increasingly gone mobile. But if your mobile devices aren’t being properly managed, they can be a major point of concern.

A managed services provider can set up all your employees to use your smartphones, tablets, and laptops safely and securely. This ensures that all your data – both that of the company and your customers – remains protected, even if a device is lost or stolen.

How Can Manufacturing Companies Benefit from Managed IT Services?

12) Access to the Latest Technologies

Many businesses, but especially manufacturers, have a difficult time keeping up with the latest technological advancements. By outsourcing your IT to a trusted MSP, you gain easy access to the most up-to-date technologies so you can better compete in a tech-driven world.

Moreover, with an outside service provider, these IT solutions are often less expensive than if you purchased them outright. Most IT companies have partnerships with vendors who provide them with new technologies at a reduced cost.

How Can Manufacturing Companies Benefit from Managed IT Services?

13) Maintain Regulatory Compliance

Depending on what your company manufactures, you may be expected to meet certain compliance and regulatory standards. Compliance issues can cost you profoundly in legal liabilities and regulatory penalties, not to mention your good reputation.

A trustworthy MSP will work with you to ensure that your systems meet these legal requirements and provide supporting documentation to help you avoid fines and penalties for noncompliance

Final Thoughts

Manufacturing companies have unique technology needs that are best served by working with a qualified managed services provider. With an optimized IT environment as well as cloud, web, and mobile solutions in place, you can greatly enhance the efficiency of your production line. Manufacturers can also benefit from the latest, most sophisticated Enterprise Resource Planning (ERP) software which allows for top-to-bottom cooperation and collaboration.

When you partner with a reliable MSP, you can expect lower cost of ownership, business scalability, streamlined processes, greater continuity, improved security, and increased productivity for your manufacturing company. A team of IT professionals, with its broad range of technical expertise, is able to review your existing technology, help determine where improvements or restructuring are needed, and leverage the tools and processes needed to keep your systems secure, reliable, and protected.

At DataGroup Technologies, we make it our business to help you build yours. We understand the types of challenges that manufacturers face, and we have the proper expertise to design and implement a technology strategy that will improve your productivity as well as your bottom line. We can customize IT infrastructure that’s perfectly suited for every aspect of your operations, from the front office to the manufacturing floor.

With our depth of experience and extensive knowledge base, we are able to troubleshoot and quickly resolve routine network issues, develop processes to disaster-proof your business, identify areas where infrastructure could be improved, and execute these technology upgrades. We provide complete and continuous care of your onsite and cloud assets within an easily budgeted, predictable subscription payment.

When you partner with DataGroup Technologies, our technical services engineers will become an extension of your existing IT department, working side-by-side with your in-house professionals to handle a variety of tasks, from large-scale installations to providing support to staff, customers, and vendors. We can also operate as your entire IT department if you don’t already have one.

If your manufacturing company could benefit from the numerous advantages of managed IT services, give us a call today at 252.329.1382!

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Shadow IT: How Your Company’s Data Is Silently Being Leaked Online

Shadow IT: How Your Company’s Data Is Silently Being Leaked Online
Shadow IT: How Your Company’s Data Is Silently Being Leaked Online

Shadow IT: How Your Company’s Data Is Silently Being Leaked Online

There’s a growing trend creeping into organizations of all industries and sizes: shadow IT. This relatively new term is used to describe any unauthorized cloud applications that employees are using and downloading to perform work-related activities with company data. This can be file-sharing services like Dropbox or survey software such as Zoomerang. The list goes on and on.

Why Do People Use Shadow IT?

When employees are able to find new technologies and solutions that help them do their jobs faster and achieve better results, why wouldn’t they make use of them? Others simply have a set of software and services that they feel more comfortable working with, even if these resources are not company-provided or approved.

The accelerated growth of cloud-based consumer applications has also hastened the adoption of shadow IT. Common applications such as Slack and Dropbox are now available at the click of a button. Companies that embrace a Bring Your Own Device (BYOD) culture — allowing employees to use their personal devices such as smartphones or laptops to perform their jobs — face a greater threat of the unauthorized use of certain applications or software. 

Security Risks of Shadow IT

Three primary types of cybersecurity risks of using shadow IT include:

Shadow IT: How Your Company’s Data Is Silently Being Leaked Online

Data Loss

When employees are able to find new technologies and solutions that help them do their jobs faster and achieve better results, why wouldn’t they make use of them? Others simply have a set of software and services that they feel more comfortable working with, even if these resources are not company-provided or approved.

The accelerated growth of cloud-based consumer applications has also hastened the adoption of shadow IT. Common applications such as Slack and Dropbox are now available at the click of a button. Companies that embrace a Bring Your Own Device (BYOD) culture — allowing employees to use their personal devices such as smartphones or laptops to perform their jobs — face a greater threat of the unauthorized use of certain applications or software. 

Shadow IT: How Your Company’s Data Is Silently Being Leaked Online

Unpatched Vulnerabilities and Errors

Software vendors are constantly releasing new patches to resolve vulnerabilities and address errors found in their products. Typically, it’s up to the company’s IT team to keep an eye on such updates and apply them in a timely fashion. But when it comes to shadow IT, administrators can’t keep all these products and devices up-to-date simply because they’re unaware of their existence and active use.

Shadow IT: How Your Company’s Data Is Silently Being Leaked Online

Compliance Issues

Regulatory compliance is critical for many organizations. There are many standards that businesses have to comply with, from PCI for financial services to HIPAA for healthcare providers. In the event of an audit, your organization could end up facing huge fines, not to mention legal fees and bad PR.

Business Risks of Shadow IT

Outside of security issues, there are also significant risks to your business involved with the use of shadow IT. These include:

Shadow IT: How Your Company’s Data Is Silently Being Leaked Online

Inefficiencies

Even though boosting efficiency is one of the common reasons that many people start using shadow IT in the first place, chances are high that the end result will be the total opposite. Every new technology should be checked and tested by your IT team prior to being implemented in the corporate infrastructure. This is essential to ensuring that new software functions properly and that no software or hardware conflicts exist.

Shadow IT: How Your Company’s Data Is Silently Being Leaked Online

Financial Risks

In a number of cases, shadow IT solutions mirror the functionality of standard products approved by the IT department. Consequently, the company squanders money.

Shadow IT: How Your Company’s Data Is Silently Being Leaked Online

Low Entry Barrier

Anyone with a browser and a credit card can purchase or enroll themselves into applications that integrate with your organization’s critical applications and/or store company data such as client lists, emails, files, etc.

Shadow IT: How Your Company’s Data Is Silently Being Leaked Online

So, What’s The Solution?

There are a number of things your technical staff can do to address the issue of shadow IT use:

  1. Continuously monitor your network for new and unknown software or devices. This can — and should — be incorporated into routine vulnerability testing.
  2. Conduct an audit, encouraging employees to come forward about any shadow IT usage they’re engaged in, promising that there will be no repercussions for their admission.
  3. Once you know what applications are being used, you can set your company firewall to block applications that you don’t want employees to access with company data and devices.
  4. If circumstances exist where an otherwise-unapproved application or software is deemed necessary for use by certain individuals, require these employees to seek approval prior to downloading. Catalogue these sites by user with their login information for each individual. This way, if an employee leaves your organization or is terminated, you will have a record of their access. This could prevent a malicious attack on the user’s part which could ultimately harm your organization, particularly if company data is stolen and sold or given to a competitor.
  5. Create a system for ranking and prioritizing risk. Not all applications outside of IT’s control are equally threatening, but you need to at least be aware of what’s being used in order to determine if they’re a threat to security or a violation of data privacy laws.
  6. Develop a list of approved devices for BYOD use. Make sure that employees understand that only company-approved applications and software can be used in conjunction with their work on these devices.
  7. Create an internal app “store” for all applications that have been evaluated and authorized for use within the corporate infrastructure. If this isn’t possible, make sure your policies concerning approved device, application, and software usage are clearly denoted in a prominent place that’s accessible to all users.

If your organization could benefit from outsourced management of your IT infrastructure, 24/7/365 monitoring of your network, superior cybersecurity services, cloud computing, and onsite support as needed, give DataGroup Technologies a call at 252.329.1382! We’d be more than happy to partner with you!

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What Skills Should You Be Looking For In An IT Specialist?

What Skills Should You Be Looking For In An IT Specialist?
What Skills Should You Be Looking For In An IT Specialist?

What Skills Should Be Looking for in an IT Specialist?

Information technology (IT) is one of the fastest-growing career fields at the moment. These days, all modern organizations and enterprises are connected to the internet and have their own network infrastructure. As such, IT professionals who can help maintain this digital connection and provide tech support are in high demand. In fact, the Bureau of Labor Statistics reports that approximately 531,200 jobs in the field of computer and IT are expected to open up by the year 2029 ⁠– and this includes IT specialists, whose responsibilities are vital for every modern company.

Aside from being responsible for troubleshooting network infrastructure problems and maintaining the digital systems of a company, IT specialists also ensure that all employees have the tech tools they need to perform their jobs. If you’re looking to enlist the services of an IT specialist, here are some key skills you should keep an eye out for.

What Skills Should You Be Looking For In An IT Specialist?

Communication

Employees may find it hard to verbalize and comprehend various technical issues with the systems they use. This is mainly because not everyone is well-versed in computers and technology. For this reason, IT specialists need to have good communication skills in order to easily understand and explain to their colleagues and supervisors. Doing so can help them to quickly determine the root cause of any tech issue and come up with efficient solutions. What’s more, IT specialists often work in teams, so they need to be able to communicate their ideas clearly and concisely with each other as well.

What Skills Should You Be Looking For In An IT Specialist?

Analytical Abilities

For many organizations nowadays, data is key to being efficient – whether you’re in retail and need to study consumer behavior, or in healthcare and need to be able to detect medical patterns. Either way, certain software and tech tools are necessary to harness the needed data. For this, you’ll need to work with an IT specialist, so make sure they have an analytical background, too. Many data analytics careers are intertwined with several industries, like digital marketing, big data, and operations. It is an essential role in many organizations, as these particular professionals are able to use programming and scripting languages to process data. This information is then used to drive decision-making, boost profits, and improve operational models. All in all, analytical skills are a huge bonus for IT specialists as well as for your organization.

What Skills Should You Be Looking For In An IT Specialist?

Problem Solving

Pinpointing problems in IT and digital systems can be a puzzling task. IT specialists need to be able to piece together why exactly a technical issue exists and figure out the most efficient way to resolve it. What’s more, some hardware and software problems don’t have a textbook method of solving them. So, you should look to work with IT specialists who like tinkering and discovering solutions through various problem-solving methods – whether through trial and error or means-end analysis.

What Skills Should You Be Looking For In An IT Specialist?

Creativity

As you may have inferred from our previous points, an IT specialist’s job is not limited to merely solving hardware and software issues. IT specialists also need to possess a certain level of creativity in order to come up with insightful processes and solutions, even before a problem arises. As many of today’s organizations now rely on a variety of technologies to boost business practices, IT specialists are then tasked to come up with creative ways to leverage these technologies and create solutions to help their organization find success.

What Skills Should You Be Looking For In An IT Specialist?

Teamwork

Of course, IT specialists are not alone in the IT department. Accordingly, it’s important for them to understand the value of teamwork and cooperation. What’s more, IT specialists are tasked with handling tech issues across various departments and teams. So, they need to have the interpersonal skills to work alongside distant colleagues and even complete strangers. If your IT specialist fails to work seamlessly with their team and the other departments in your organization, you’re more likely to encounter technical issues that could endanger the operational efficiency of your business.

What Skills Should You Be Looking For In An IT Specialist?

Agility

IT specialists are expected to juggle multiple projects, responsibilities, and issues. Those who lack agility and good project management skills won’t last a day in the life of an IT specialist. So, when adding an IT specialist to your team, look for someone who knows how to create strategic plans, is willing to adjust their priorities to resolve issues, and understands the value of setting and reaching goals. A versatile IT specialist can consistently finish projects on time and under budget and help various departments work through technical glitches before they become more serious issues.

What Skills Should You Be Looking For In An IT Specialist?

Final Thoughts

IT specialists are a critical role in every business and organization – be it for startups or small-to-medium-sized enterprises. So, if you’re looking for an IT specialist, be sure to keep in mind the skills we’ve listed above in order to make the most of this specific role within your company.

Of course, you don’t have to “go it alone” when it comes to IT management. Many organizations choose to outsource part or all of their IT management to trusted professionals called managed service providers (MSPs).

DataGroup Technologies (DTI) – the preferred managed services IT firm in the area – will work in conjunction with your in-house IT specialists; or, if you prefer, we can remotely manage all of your IT assets, saving you time and money in the long run. At DTI, every Support Engineer or Network Administrator is required to have completed an IT degree and/or CompTIA certification in order to work for us – so you know you’re not hiring amateurs!

Whether you’re looking to supplement your existing IT team with additional resources or you simply want it all to be taken off your plate, give us a call at 252.329.1382 or visit dtinetworks.com to see how we can help you #SimplifyIT!

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Not Your Average Joe – Get to Know DataGroup’s CEO

Not Your Average Joe - Get to Know DataGroup CEO, Joe Thigpen
  • March 27, 2019

Not Your Average Joe – Get to Know DataGroup's CEO

Not Your Average Joe - Get to Know DataGroup CEO, Joe Thigpen

It has been nearly two decades since a passion for problem-solving inspired DataGroup Technologies, Inc. CEO Joe Thigpen to start his own business in IT.

From jumping out of airplanes to sailing the salty seas, the founder of Greenville’s leading IT company – is not your average Joe. Keep reading to get to know the founder of DTI.

Where did you grow up?
Lexington, North Carolina.

What did you do pre-DTI?
I was a soldier in the Army for 20 years. I was an airborne reconnaissance guy, so I jumped out of planes, ran through the woods, and did all that combat stuff you see in the movies.

What got you interested in IT?
When I was stationed in Germany, I didn’t have anything to do with IT, but I was given the responsibility to go down every day and stick this tape thing into a machine. That was my first exposure to IT, so I started taking some college courses to try to learn something else because there aren’t many jobs that translate. You can’t leave the army and get another job jumping out of airplanes, so I chose IT as something to start learning. I started going to college at night, retired from the Army, and finished up my degree. Then, I couldn’t find an IT job that I liked, so I made a job.

Not Your Average Joe - Get to Know DataGroup CEO, Joe Thigpen

" I couldn't find an IT job that I like, so I made a job..."

A lot of ex-military end up in IT. It’s a pretty common thing. Why do you think that is?
The military teaches you problem-solving. Everything is about accomplishing a mission and moving on to the next. IT works the same way.

Who are some of your mentors?
There are so many. When I joined the military, I met so many outstanding people, so I would say the guys who served with me were my biggest mentors.

Not Your Average Joe - Get to Know DataGroup CEO, Joe Thigpen

Your Moment of Realization...

Describe your aha! moment when you realized your business venture might be a success.
My aha moment was the first time that I hired someone other than myself. That’s when I knew that I could be successful. Up until then, it felt like a hobby, but once I hired my first person and opened the doors to my first office, I knew we could be successful.

What do you do for fun?
For fun is my sailboat. I sail. I don’t know why it gives me such enjoyment, but it does. When I go home at night I’m thinking about DataGroup. I go to bed I’m thinking about DataGroup. And when I wake up the next morning, I think about DataGroup. I can’t stop thinking about DataGroup! When I step on that sailboat and raise the sail, that’s the only time I have peace.

Not Your Average Joe - Get to Know DataGroup CEO, Joe Thigpen

Your Escape...

So it’s like your escape, in a way.
It’s the only thing that can take my mind off of this company. Don’t get me wrong – it makes me happy to work. Improving this company makes me happy, but sailing keeps me balanced.

What advice do you have for aspiring entrepreneurs?
We’re in America, where every crazy idea turns into a success  – so, as long as you’re willing to work hard and long for the first five years of your career, you can do it.

Where do you see DTI five years from today?
I see us at about double our size with more than one location. Maybe in New Bern or Wilmington – somewhere closer to the coast! Preferably, the Caribbean!

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Common Myths About the Cloud – DEBUNKED!

Common Myths About the Cloud – DEBUNKED!
Common Myths About the Cloud – DEBUNKED!

Common Myths About The Cloud – DEBUNKED!

The demand for superior speed and agility continues to drive companies toward cloud adoption. But while earlier forecasts projected that more than 16% of enterprise workloads would be in the cloud by 2019, there’s an obvious delay in that actual statistic – which is thus far half as large at just 9%.

Generally, this lag in cloud adoption doesn’t derive from a lack of initiative. Many company heads have faced substantial setbacks along their journey toward the cloud or have expressed misgivings once they considered its impact on costs, security, latency, and more.

Discussions with countless CEOs and CIOs have revealed a similar set of myths that commonly trigger these roadblocks and reservations, hindering progress and adoption. Companies that have successfully countered these myths are the ones that have reaped the biggest benefits from their move to the cloud.

 

The Cost and the Value

Common Myths About the Cloud – DEBUNKED!

Myth #1

The Primary Value of Businessess Moving to the Cloud Is a Reduction in IT Costs.

Many organizations associate cloud migration with the replacement of critical IT functions, access to on-demand infrastructure, database services, and more. While all these associations are certainly accurate, company leaders often get wind of them but then fail to take into account the larger role the cloud can play in revolutionizing the full IT operating model – and, in turn, the business itself.

Subsequently, when leaders proceed to write a business case for adopting the cloud, they end up spending an inordinate amount of time analyzing on-premises costs versus cloud costs and dedicate far less time to the primary value driver of the cloud – the benefits to the business.

The reality is that the business benefits of cloud adoption far outweigh the IT cost efficiencies. Larger companies typically spend only a fraction of their total revenues – about 0.5% – on application hosting. Even if operating in the cloud could decrease this expense by 25%, that amount would be a drop in the bucket in comparison with the deeper potential business impacts from the cloud.

Any one of a variety of cloud-supported initiatives – enhanced analytics, quicker time-to-market, and greater innovation, for example – could ultimately have a more substantial impact than reductions in IT costs. In fact, the cloud is capable of benefiting almost every facet of an organization’s products, services, and processes.

Top-notch computing power can bring about a deeper understanding of customers’ needs, for instance, while additional processing capacity can be called upon to execute more intricate analytics or to generate customized business insights.

Since both experimentation and testing new ideas are more cost-effective and less time-consuming, innovation is faster and less risky. All this advances revenue growth opportunities in a number of ways, including acceleration of lead time for new products, entry into new markets, and response to competitive threats.

Common Myths About the Cloud – DEBUNKED!

Myth #2

Cloud Computing Costs More Than In-House Computing.

Cloud economics is currently one of the most controversial topics in enterprise-class IT. The reality is complex, as the cost is greatly determined by a company’s starting point – and its capacity to manage and maximize cloud consumption once there.

Organizations confronting large-scale data center upgrades will find cloud adoption appealing as a means of avoiding colossal capital expenditures on assets they may not take full advantage of for years. On the other hand, companies that may have recently footed the bill for a new data center might find that migrating to the cloud would double up some infrastructure costs.

Another fundamental difference is between companies with costly license agreements that are difficult to vacate and companies with limited penalties for transitioning. In addition, storage-intensive workloads are often less expensive in the cloud than those demanding a great deal of network bandwidth, as cloud service providers (CSPs) typically charge by the unit for network access.

Starting point notwithstanding, many companies moving to the cloud have enjoyed significant cost benefits thanks to the cloud’s shared-resource model and autoscaling. Rather than possessing a cluster on-premises and paying for round-the-clock access, companies pay cloud service providers for CPU on an as-needed basis.

In the event that the shared-resource model does not result in total cost of ownership (TCO) savings, it’s commonly because companies lack proper resource governance, or they migrate applications intended to run internally without modifying their resource consumption models.

Such applications won’t fully harness the benefits of autoscaling and are costlier to manage and maintain than applications that are native to the cloud. Thus, to keep operating costs low and to optimize benefits, companies need to analyze their applications’ architectures, remediate their portfolio as necessary, and institute new transparency and governance processes.

The central concern for cloud economics is whether the reduced run-rate cost on the cloud legitimizes the up-front costs of remediation, providing that all configurations and governance are executed appropriately. Even in such cases where a company’s starting point makes remediation too cost-prohibitive, the business benefits explored in Myth #1 are often a stronger justification for migrating to the cloud and supersede the short-term IT cost obstacles entirely.

 

The Technical Implications

Common Myths About the Cloud – DEBUNKED!

Myth #3

Cloud Security Is Inferior in Quality to the Security We Can Configure and Control in Our Own Data Center.

Traditionally, executives have pointed to the security – or the perceived lack thereof – of public cloud infrastructure as one of their primary concerns and a major hindrance to cloud adoption. In recent times, however, all major CSPs have invested heavily in their fundamental security capabilities.

A CSP’s business model hinges on world-class security, and they’ve collectively spent billions on cloud security and recruiting thousands of the top cyber experts. They’ve formulated a vast collection of new tools and techniques to make the cloud more secure, in many instances requiring developers to shoulder the security responsibility instead of looking to a traditional security team to bear the burden.

This is especially significant, as public cloud breaches have almost entirely been driven by enterprise customers’ unsecured configurations. In fact, Gartner anticipates that 99% of cloud security failures through the year 2025 will be the fault of the customer and not that of the security provider.

Hence, developers must be retrained to comply with scrupulously detailed governance and policies on how to set up the correct security controls. For instance, if policy dictates that all data must be encrypted, it is the responsibility of the developers to initiate the proper application programming interface (API), signaling to the CSP that they want data in a specific storage bucket to be encrypted.

In order for these new policies to be effective, the cloud calls for companies to adopt a DevSecOps operating model, where security is a cornerstone of every software project. IT organizations must automate security services across the full development cycle and deploy them using APIs or else run the risk of vulnerable configurations.

Therefore, the central question for organizations is not whether the cloud is more secure in the first place, but what actions they need to take to fortify their cloud security. Companies that establish appropriate policies, implement a secure DevSecOps operating model, and develop or employ the right personnel can achieve safer operations in their cloud environments than on-premises.

Myth #4

Applications Running on Cloud Providers’ Networks Have Greater Latency Than Those Running on In-House Networks.

Some organizational leaders anticipate that when they shift to the cloud, they will experience higher latency (aka lag) on a CSP’s network than they will on their own. However, latency is usually the end result of the IT department trying to backhaul its data through in-house data centers.

Backhauling, or routing traffic through internal networks, can lead to higher latency, unnecessary complexity, and a dismal user experience. IT departments that opt to backhaul generally either lack experience or trust (or both) with cloud security – presuming that they’ll have greater control by backhauling – or they’re trying to access critical data or apps housed in on-premises datacenters.

It’s imperative for IT departments that are backhauling for enhanced security to recognize that CSPs now offer more robust perimeter options and that there’s no need to suffer latency for security. While backhauling was the preferred model for perimeter security just a couple of years ago, companies are now employing alternative techniques – most notably clean-sheeting, or forming a “virtual perimeter” with cloud-specific controls. In fact, in a recent McKinsey IT security survey, 89% of cloud users do not anticipate that they’ll still be utilizing a backhauling approach by the end of 2021.

IT departments that are backhauling for critical data or applications should give precedence to creating a “data lake” in conjunction with their CSP and transport the majority of their data and analytics processing to the cloud, utilizing data replication only where absolutely necessary. This will permit them to unleash the power of cloud-enabled analytics while at the same time resolving any latency problems.

Once organizations cease backhauling their data, they’re less likely to encounter higher latency on the cloud, as there’s no intrinsic difference between a cloud service provider’s IP circuits, pipes, and cables and their own data center’s.

Indeed, companies may even experience lower latency in the cloud, due to cloud service providers’ advantages in content delivery. With their multifaceted, global footprint of data centers and their hefty investment in content delivery network services, CSPs can deliver content at the optimum speed – contingent upon location, content request, and server availability – on a level that most companies would be hard-pressed to attain in-house.

Myth #5

Moving to the Cloud Eliminates the Need for an Infrastructure Organization.

The concept of infrastructure as a service (IaaS) – that an outside provider will oversee your essential network, hardware, and resources – is a compelling proposition for many company executives. Nevertheless, the misconception occurs when leaders interpret IaaS as a total replacement for their infrastructure organization. While the cloud profoundly alters the actions, personnel, and operating model demanded in an internal infrastructure group (and beyond it), it does not completely replace the necessity for infrastructure management.

When enterprises transition to the cloud, they will discover a number of services that can be combined and configured in order to impact performance, security, resiliency, and more. This calls for an infrastructure team that can construct and manage standard templates, architectures, and services that can be used by the company’s development teams. Since cloud infrastructure is primarily administered through code, this infrastructure team will involve a variety of skill sets so it will be able to function similarly to an app development team. Without this infrastructure team developing standardized services and platforms, many organizations will simply duplicate the fragmentation and chaos they experienced on-premises.

To make room for this shift in function, infrastructure organizations must transition to a proactive (as opposed to a reactive) operating model. Instead of addressing customized requests from development teams – which can take months and quickly become pricy – cloud infrastructure teams should proactively evaluate organizational needs and transform this into a dependable, automated platform on the cloud. As a result, the ownership rests more directly on the development teams themselves, giving them more flexibility to rapidly configure the resources they require. Not only will application teams net more direct responsibility over costs, but this additional flexibility will result in improved productivity and faster speed as well.

In general, traditional infrastructure teams running the cloud would be too massive, too cost-prohibitive, and would forfeit the benefits of having app teams bear a shared responsibility for the operating costs they incur. Conversely, not having an infrastructure team at all would neutralize an organization’s ability to manage and benefit from the cloud. Alternatively, a leaner, more specialized infrastructure organization is needed in order to obtain the broader scope of agility, innovation, and performance benefits of the cloud.

Myth #6

The Most Efficient Method to Migrate to the Cloud Is to Either Concentrate on Applications or on Entire Data Centers.

It’s a standard misbelief that an enterprise must choose one of these two alternatives in order to effectively transition to the cloud.

In the application-by-application approach, organizations come up against undesirable scale dynamics. While they continue paying for on-premises data centers and IT support, they’re also paying cloud service providers for hosting a subset of applications. Moving a subset of applications doesn’t benefit the business if those applications comprise only part of a business domain’s portfolio.

On the other hand, organizations that transport an entire data center to the cloud may be forced to contend with a sizable up-front investment, as well as the risk involved therewith. Many of the myriad applications in a data center were probably never intended to run in the cloud. Organizations will need to invest in various forms of remediation, which can become expensive and precarious when carried out all at once.

Rather, companies should look to transfer business domains to the cloud – such as customer onboarding and consumer payments. By transporting these business domains, companies will be able to enjoy the complete range of potential cloud benefits: faster time-to-market, improved agility, greater reliability, and so much more. Along with the business benefits, migrating a business domain is a much smaller lift than moving an entire data center, meaning that cost and risk will be more convenient. Once one business domain starts to encounter these improvements in time-to-market, agility, and reliability, making the case for transferring the remaining domains will become much easier.

Common Myths About the Cloud – DEBUNKED!

Myth #7

To Move to the Cloud, You Must Either Lift and Shift Applications As They Currently Are or Refactor Them Completely.

When companies commit to moving to the cloud, they’re often pressured to move fast, keep costs down, and optimize business benefits. Subsequently, organizational leaders believe that they have to choose between a quicker and cheaper “lift and shift” transition strategy – so as to move fast and minimize costs – and a time-intensive and costly refactoring strategy – in order to harness business benefits.

While lift and shift – virtualizing the application and dropping it into the cloud “as is” – can be a quicker and more economical technique to move a lot of applications into the cloud at once, it fails to capture the majority of the cloud’s benefits. That’s because there’s no fundamental change to the architecture of the application, which often isn’t optimized for the cloud and therefore won’t benefit from features like autoscaling, automated performance management, etc. Moreover, the non-native application will likely experience higher latency or other performance issues, and its preexisting problems will now merely reside in a CSP’s data center rather than the company’s.

By contrast, a total refactoring of the application and its architecture to optimize for the cloud takes a fair bit of time, skill, and money. For certain, it still achieves the advantages that lift and shift ignores, but so gradually and at such considerable cost that break-even is often unattainable. Refactoring also makes the transition more susceptible to errors during the complex process of re-coding, configuration, and integration.

Many organizations find that they’re better off taking a best-of-both-worlds approach that utilizes established techniques such as automation, abstraction, and containerization. These methods are more cost-effective and less time-consuming than full refactorization but still permit companies to enjoy the business benefits of enhanced agility, faster time-to-market, and greater resiliency.

Common Myths About the Cloud – DEBUNKED!

Final Thoughts

Many of today’s viewpoints about the cloud are predicated on misconceptions fueled by stories of adoptions gone badly or by general aversion to momentous change. These misguided ideas only serve to impede a deeper understanding of the productive business, operational, and economic impacts of the cloud. In order for organizations to realize the full value of the cloud, these myths must be sorted out and cast aside.

If you’d like to know more about how DataGroup Technologies can help future-proof your business by moving some or all of its assets to the cloud, give us a call today at 252.329.1382 or drop us a line here!

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